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Tables of Contents for Operations Management
Chapter/Section Title
Page #
Page Count
The Nature of Operations
1
19
Operations
3
8
The Experience Economy
11
2
Operation Activities
13
1
Two Views of Organizations
14
6
Business Strategy and Global Competitiveness
20
45
Strategy Formulation
22
10
Focus
32
4
Strategic Frameworks
36
4
Global Competitiveness
40
6
Cost and the Role of Productivity
46
3
Responsiveness: Customization, Response Time, and Quality
49
16
Quality Management
65
41
Quality Management Perspectives
67
15
Process Capability
82
2
Statistical Quality Control
84
22
Business Process Design
106
39
Background
109
13
Mechanics of Business Process Design
122
11
Tools of BPD
133
4
Making BPD Work
137
8
Product/Service Design
145
39
Three Stages in Output Selection and Design
147
4
The Selection Stage
151
11
The Product/Service Design Stage
162
11
Commercialization
173
3
Disruptive Technologies
176
8
Transformation System Design
184
40
Forms of Transformation Systems
187
22
Selection of a Transformation System
209
4
New Transformation Technologies
213
11
Forecasting
224
36
Forcasting in Use
225
4
Autoprojection: Time Series Analysis
229
3
Demand Forecasting for the Inner City Health Clinic: Moving Averages and Exponential Smoothing
232
12
Demand Forecasting for Inner City Mass Transit: Linear Trend, Multiplicative Model
244
9
Causal Forecasting Methods
253
7
Capacity and Location Planning
260
48
Long-term Capacity/Location Planning
263
16
Short-term Capacity Planning
279
29
Schedule Management
308
27
The Sequence of Scheduling Activities
310
6
Aggregate Planning
316
5
Master Scheduling
321
3
Scheduling Services
324
11
Supply Chain Management
335
26
Defining Supply Chain Management
338
1
Strategic Advantages of Supply Chain Management
339
1
Supply Chain Elements
340
13
Role of Information Technology
353
8
Supplement: The Beer Game
361
4
Inventory Management
365
35
General Considerations
366
10
Priorities for Inventory Management: The ABC Concept
376
2
The Economic Order Quantity (EOQ)
378
5
Extensions to the Basic EOQ Model
383
2
Single-Period, Uncertain Demand: The ``Newsboy'' Problem
385
5
Reorder Point (ROP) Models
390
10
Material Requirements Planning
400
26
MRP for Dependent Demand
402
12
MRP Extensions
414
12
Just-in-Time Systems
426
26
History and Philosophy of Just-in-Time
428
2
Traditional Systems Compared with Just-in-Time
430
13
JIT: Benefits, Problems, and Service Applications
443
9
Project Management
452
47
Planning the Project
456
3
Scheduling the Project: PERT and CPM
459
18
Expediting the Project: Trade-offs Between Cost and Time
477
5
Controlling the Project: Cost and Performance
482
2
Goldratt's Critical Chain
484
15
Appendix A: Area Under the Normal Distribution
499
2
Index
501