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Tables of Contents for Effective Project Management
Chapter/Section Title
Page #
Page Count
Preface
xvii
Part 1 Introduction
3
32
What This Book Is All About
5
8
Changes in the Business Environment
6
1
Organizational Structures
6
1
Software Applications
6
1
Cycle Time
6
1
Rightsizing
7
1
Middle Management
7
1
The Growth of Project Management as a Profession
7
1
The Need for a New Training Paradigm for Project Managers
8
1
Why We Wrote This Book
8
1
How the Book Is Structured
8
1
How to Use This Book
9
2
How to Use PM/Simulator
11
2
Skills and Competencies for Effective Project Management
13
14
Project Manager: Competencies, Functions, Tasks
14
7
Job Functions and Tasks for Project Management
21
2
Project Management Competency Levels
23
4
Case Study: O'Neill & Preigh
27
8
Overview of the Business Situation
28
1
Description of Project Initiatives
29
1
E-Mail System
29
1
Office Supplies Containment
29
1
Touch Screen Gold Medallion Organ
30
1
Professional Staff Resources
30
5
Part 2 Staging
35
51
What Is a Project?
37
16
Definition of a Project
38
3
Sequence of Activities
38
1
Unique Activities
39
1
Complex Activities
39
1
Connected Activities
39
1
One Goal
39
1
Specified Time
40
1
Within Budget
40
1
According to Specification
40
1
What Is a Program?
40
1
Project Parameters
41
1
Cost
41
1
Time
41
1
Resources
42
1
Classification of Project Types
42
1
The Scope Triangle: Time, Cost, Resources
43
3
Scope Creep
44
1
Hope Creep
44
1
Effort Creep
45
1
Feature Creep
45
1
Project Management Terminology
46
1
The Project Scenario: Project Risk vs. Business Value
46
2
Business Value Low---Risk Low
46
1
Business Value High---Risk Low
47
1
Business Value Low---Risk High
47
1
Business Value High---Risk High
48
1
The S Curve
48
5
Normal Curve
49
1
Aggressive Curve
49
2
The Curve to Avoid
51
2
What Is Project Management?
53
22
Definition of Project Management
54
3
Defining
54
1
Planning
55
1
Executing
55
1
Controlling
56
1
Closing
56
1
Causes of Project Failure
57
1
An Overview of Project Management
57
3
The Planning Process
58
1
Goal Orientation
58
1
Teamwork
58
1
Levels of Project Management
59
1
The Project Plan as a Model
60
1
Management Principles Applied to Project Management
61
1
The Reactive/Proactive Roles of Information Services
61
1
An Overview of the Project Management Life Cycle
62
3
Scope the Project
62
2
Develop the Detailed Plan
64
1
Launch the Plan
64
1
Monitor/Control Project Progress
64
1
Close Out the Project
64
1
Joint Project Planning (JPP) Sessions
65
10
The Project Management Life Cycle Pain Curve
65
1
Objectives
66
1
Planning the JPP Session
66
1
Attendees
67
3
Facilities
70
1
Equipment
70
1
Agenda
71
1
Deliverables
72
3
Management Styles for Project Managers
75
11
Directing, Coaching, Supporting, and Delegating
76
1
Situational Management Styles
77
1
The Use of Projects for Motivation and Staff Development
78
4
Motivators and Demotivators
78
2
Challenge
80
1
Achievement
80
1
Recognition
80
1
Job Design
80
2
The Project Manager vis-a-vis the Functional Manager
82
4
Project Manager Objectives
82
1
Functional Manager Objectives
82
1
Conflicting Objectives
82
4
Part 3 Planning
86
90
Scope the Project
89
24
The Project Overview Statement
90
2
Purpose
90
1
Initiation
90
1
Approval Process
91
1
Definition
91
1
State the Problem/Opportunity
92
2
Unsolicited Individual Initiative
92
1
Known Problem Area
93
1
Customer Request
93
1
Corporate Initiative
93
1
Mandated Requirements
93
1
Developing Conditions of Satisfaction
94
1
Establish the Project Goal
95
2
Define the Project Objectives
97
1
Purpose of Objective Statement
97
1
Characteristics of an Objective Statement
98
1
Identify Success Criteria
98
2
Purpose of Success Criteria
98
1
Types of Success Criteria
99
1
Measurability
100
1
List Assumptions, Risks, Obstacles
100
2
Purpose of Assumptions, Risks, Obstacles
100
2
Attachments to the Project Overview Statement
102
2
Risk Analysis
102
1
Financial Analysis
102
2
Approval Process
104
3
Project Team
106
1
Project Manager
106
1
Resource Manager
106
1
Function/Process Manager
106
1
Customer
106
1
Senior Management
107
1
Exercise: Developing the POS
107
1
How to Use a JPP Session to Scope the Project
107
6
Identify Project Activities
113
18
Definition of Project Activities
114
1
Definition of the Work Breakdown Structure (WBS)
114
1
Functional Decomposition
115
1
Granularity
115
1
Approaches to Building the WBS
115
4
Noun-Type Approaches
116
1
Verb-Type Approaches
116
1
Other Approaches
117
2
Six Criteria to Test for Completeness in the WBS
119
6
Measurable Status
123
1
Bounded
124
1
Deliverable
124
1
Cost/Time Estimable
124
1
Acceptable Duration Limits
125
1
Activity Independence
125
1
Use of the WBS
125
1
How to Use a JPP Session to Identify Project Activities
126
5
Alternative Way to Build the WBS
127
4
Estimate Activity Duration
131
10
Causes of Variation in Activity Duration
132
1
Varying Skill Levels
132
1
Unexpected Events
132
1
Efficiency of Work Time
132
1
Mistakes and Misunderstandings
132
1
Elapsed Time vs. Labor Time vs. Productive Time
133
1
Five Methods for Estimating Activity Duration
134
4
Similarity to Other Activities
134
1
Historical Data
134
1
Expert Advice
135
1
Delphi Technique
135
1
Three-Point Technique
136
2
Estimation Precision
138
1
How to Use a JPP Session to Estimate Activity Duration
138
3
Determine Resource Requirements
141
8
The Resource/Activity Problem
142
1
Resource Needs
143
1
Assign at a Constant Rate
143
1
Assign as a Total Amount
144
1
Assign as a Profile
144
1
Types of Resources
144
1
People
144
1
Facilities
145
1
Equipment
145
1
Money
145
1
Materials
145
1
Resource Loading vs. Activity Duration
145
2
How to Use a JPP Session to Determine Resource Requirements
147
2
Construct/Analyze the Project Network
149
22
Network Representation of a Project
150
4
Activity on the Arrow
151
1
Activity on the Node
152
1
Precedence Diagramming Method
152
2
Network Diagramming Conventions
154
1
Types of Activity Dependencies
154
2
Finish to Start
154
1
Start to Start
155
1
Start to Finish
155
1
Finish to Finish
156
1
Composite Dependencies
156
1
Sequencing Based on Constraints
156
2
Technical Constraints
156
1
Management Constraints
157
1
Interproject Dependencies
157
1
Date Constraints
157
1
The Use of Lag Variables
158
1
Build the Project Network
158
5
Early Schedule
158
1
Late Schedule
159
1
Network Characteristics
159
2
Float
161
2
Analyze the Project Network
163
1
Schedule Compression
163
1
Bottleneck Analysis
163
1
Use of Networks
164
2
Planning
164
1
Implementation
165
1
Control
166
1
How to Use a JPP Session to Construct and Analyze a Project Network
166
5
Step 1
166
1
Step 2
166
1
Step 3
167
1
Step 4
167
1
Step 5
167
1
Step 6
167
1
Step 7
167
4
Prepare the Project Proposal
171
5
Purpose of The Project Proposal
172
1
Contents of The Project Proposal
172
1
Background
172
1
Objective
172
1
Overview of Approach to Be Taken
172
1
Detailed Statement of Work
173
1
Time and Cost Summary
173
1
Appendixes
173
1
Format of the Project Proposal
173
3
Part 4 Implementation
176
73
Recruit and Organize the Project Team
179
12
Recruit the Project Team
180
5
The Project Manager
180
2
The Core Team
182
2
The Contracted Team
184
1
Organize the Project Team
185
1
Authority
185
1
Responsibility
185
1
Establish Team Operating Rules
186
5
Decision Making
186
1
Conflict Resolution
187
1
Consensus Building
188
1
Brainstorming
188
1
Team Meetings
188
3
Level Project Resources
191
6
The Need to Level Resources
192
1
Scheduling Activities
192
1
Splitting Activities
192
1
Stretching Activities
192
1
Assigning Substitute Resources
193
1
Management Reserve
193
2
Scheduling Work
195
2
Leveling with Variable End Dates
195
1
Leveling Using Float
195
1
Smoothing
195
2
Schedule and Document Work Packages
197
10
Definition of a Work Package
198
1
Purpose of a Work Package
198
1
Format of a Work Package
199
3
Work Package Assignment Sheet
199
1
Work Package Description Report
199
3
Scheduling Work Packages
202
5
Monitor and Control Progress
207
34
Control vs. Risk in Project Management
208
2
Purpose of Controls
208
1
High Control---Low Risk
209
1
Low Control---High Risk
210
1
Achieving Balance
210
1
Establish Progress Reporting System
210
1
Purpose, Contents, and Frequency of Reports
211
19
Types of Project Status Reports
211
1
Variance Reporting Tools
212
3
Graphical Reporting Tools
215
12
Using the WBS for a Reporting Structure
227
1
Project Status Review Meetings
228
2
Change Control
230
2
Reasons for Project Changes
231
1
Project Change Request
231
1
Project Impact Statement
232
1
Alternative Strategies
232
1
Problem Escalation
232
4
Causes
233
1
Escalation Strategies
234
2
Statistical Concepts for Milestone Trend Charts
236
5
Close Out the Project
241
8
Steps in Closing a Project
242
1
Obtain Client Acceptance
242
1
Ceremonial Acceptance
242
1
Formal Acceptance
242
1
Install Project Deliverables
242
1
Document the Project
243
1
Contents of Documentation
244
1
Postimplementation Audit
244
1
The Final Report
245
1
Celebrating Success
246
3
Part 5 Enterprise Considerations
249
18
Organizational Designs and Their Impact on Project Management
250
5
Project Structure
250
2
Functional Structures
252
1
Matrix Structures
253
1
Task Forces
254
1
Project Management in Contemporary Organizational Environments
255
4
Ownership
256
1
Commitment
257
1
Authority
257
1
Process Oriented
257
1
Self-Managed Teams
258
1
Interenterprise
258
1
Relationship between Project Management and Other Methodologies
259
8
Software Development Life Cycle
259
1
New Product Development Life Cycle
259
1
Continuous Quality Improvement Program Life Cycle
260
7
Appendix A Extensions to Multiple Projects
267
12
Program Management vs. Multiproject Management
268
1
Shared Resources: Combinations of People, Equipment, Space
268
2
Organizational Considerations
270
2
Staffing Considerations
272
1
Project-Related Considerations
272
4
Slack Management
275
1
Project Delay
275
1
Strategic and Tactical Issues
276
1
Multiproject Management Tactical Issues
277
2
Appendix B Project Management Software Packages
279
38
Project Management Software Packages
280
37
Appendix C Project Management Bibliography
317
6
Project Management Bibliography
318
5
Appendix D Project Management Simulator
323
2
Project Management Simulator
324
1
User Assistance and Information
324
1
Index
325