Tables of Contents for The PRICE of GOVERNMENT

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Chapter/Section Title

Page #

Page Count

Acknowledgments

Preface

xii

Introduction

PART ONE Smarter Budgeting: The Five Decisions That Matter Most

1. Getting a Grip on the Problem

2. Setting the Price of Government

3. Setting the Priorities of Government: Buying Results That Citizens Value (at the Price They Are Willing to Pay)

PART TWO Smarter Sizing: It Does Matter

4. Strategic Reviews: Divesting to Invest

5. Consolidation: Smart Mergers

112

6. Rightsizing: The Right Work, the Right Way, with the Right Staff

132

PART THREE Smarter Spending: Buying Value, Squeezing Costs

7. Buying Services Competitively

149

8. Rewarding Performance, Not Good Intentions

163

9. Smarter Customer Service: Putting Customers in the Driver's Seat

191

10. Don't Buy Mistrust-Eliminate It

210

PART FOUR Smarter Management: Reforming How Government Works on the Inside to Improve Its Performance on the Outside

11. Using Flexibility to Get Accountability

227

12. Make Administrative Systems Allies, Not Enemies

245

13. Smarter Work Processes: Tools from Industry

272

PART FIVE Smarter Leadership: Managing Change from the Radical Center

14. Leadership for a Change

307

15. Politics: Truth, Lies, and the Campaign for Public Support

326

Notes

337

Index

361