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Tables of Contents for Fundamentals of Organizational Communication
Chapter/Section Title
Page #
Page Count
Preface
xiii
Organizational Communication: A Competency-Based Approach
1
16
The Changing Nature of Organizations and Work
2
1
The Communications Era
2
2
Communication: The Key to Organizational Excellence
4
1
Excellence in Communication: Communication Competency
5
3
Organizational Communication: A Competency-Based Approach
8
1
Self-Assessment of Personal Development Needs
9
1
Summary
9
4
Workshop
13
1
The Case against Hiring Karen Groves
14
1
References and Suggested Readings
14
3
Frameworks for Understanding Organizational Communication
17
19
The ``What Business Is This of Ours?'' Case
18
1
Introduction
19
1
Basics of Human Communication
19
1
The Human Communication Process
20
4
The Construction of Shared Realities
24
1
Concepts of Organizations
25
3
Definitions of Organizational Communication
28
4
Summary
32
1
Workshop
32
2
The ``What Do You Mean I'm Not Getting a Raise?'' Case
34
1
References and Suggested Readings
34
2
Theoretical Perspectives for Organizational Communication
36
49
The Coronado Company's Quality Defects Case
37
1
Introduction
37
2
The Functional Approach
39
13
The United Concepts Advertising Agency Dilemma Case
51
1
The Meaning-Centered Approach
52
16
The ``Newcomers Aren't Welcome Here'' Case
67
1
Emerging Perspectives
68
7
Summary
75
1
Workshop
75
6
Taking a Feminist Perspective in Organizational Communication, Maryanne Wanca-Thibault
77
4
References and Suggested Readings
81
4
Communication Implications of Major Organizational Theories
85
50
The Davis Instrument Company's Manufacturing Crisis
86
1
Introduction
87
1
The Scientific Management School
88
6
Communication Implications of Scientific Management Theories
94
2
Scientific Management Theories in Contemporary Organizations
96
1
The Human Behavior School
97
6
Communication Implications of Human Behavior Theories
103
1
Human Behavior Theories in Contemporary Organizations
104
1
The Integrated Perspectives School
105
15
Communication Implications of Integrated Perspectives Theories
120
1
Integrated Perspectives Theories in Contemporary Organizations
121
1
Postmodern, Critical, and Feminist Perspectives
122
4
Communication Implications of Postmodern, Critical, and Feminist Perspectives
126
1
Postmodern, Critical, and Feminist Perspectives in Contemporary Organizations
127
1
Summary
127
3
Workshop
130
3
The ``What Do You Mean I'm Not Going to Graduate?'' Case
131
1
The ``We Never Had to Advertise Before'' Case
132
1
References and Suggested Readings
133
2
Individuals in Organizations
135
51
Dave Green's First Real Job
136
1
Introduction
136
1
Individuals in Organizations
137
1
The Intrapersonal Experience
138
10
Dave Green: The Intrapersonal Experience
140
8
Interpersonal Experiences
148
8
Dave Green: Interpersonal Experiences
149
7
Forming Interpersonal Relationships
156
8
Trust and Interpersonal Relationships
164
1
Technology and Interpersonal Relationships
164
1
Increasing Interpersonal Effectiveness
165
8
Summary
173
2
Workshop
175
8
Colorblindness and the Organizational Mystique
177
2
Anita Foeman
The Marketing Department Has a Diversity Issue
179
2
Amy Martz
Anita Foeman
Are We So Different We Can't Work Together?
181
2
Adelina M. Gomez
References and Suggested Readings
183
3
Groups in Organizations
186
35
Dave Green's Small-Group Experiences
187
1
Introduction
187
1
Small-Group Experiences
188
1
Types of Groups
189
7
The Team-Based Organization
196
3
Individuals in Groups
199
2
Group Development
201
7
Increasing Group Participation Effectiveness
208
3
Summary
211
3
Workshop
214
6
Creating a Diversity Program
217
3
Anita Foeman
References and Suggested Readings
220
1
Leadership and Management Communication
221
47
The Case of the Invisible Manager
222
1
Introduction
222
1
The Importance of Leadership and Management Communication
223
2
Theories of Leadership and Management
225
14
Distinctions between Leadership and Management
239
2
Leadership and Management Challenges
241
3
Determinants of Leadership Effectiveness
244
10
Increasing Leadership Effectiveness
254
4
Summary
258
1
Workshop
259
7
Leadership That Transforms
262
4
Michael Z. Hackman
Craig Johnson
References and Suggested Readings
266
2
Participating in Organizations: Developing Critical Organizational Communication Competencies
268
41
The Decisions, Problems, More Decisions Case
269
1
Introduction
270
1
Defining Decision Making and Problem Solving
271
1
Influences for Decision Making and Problem Solving
272
2
Methods for Decision Making and Problem Solving
274
2
Barriers to Effective Decision Making and Problem Solving
276
2
Problem-Solving Processes
278
4
Increasing Decision-Making and Problem-Solving Effectiveness
282
4
The Spending More to Save More Presentation Case
285
1
Interviews in Organizations
286
5
Increasing Interview Effectiveness
291
2
Presentations in Organizations
293
2
Types of Organizational Presentations
295
2
Increasing Presentation Effectiveness
297
3
Communications Technology in Organizations
300
2
Summary
302
1
Workshop
303
4
References and Suggested Readings
307
2
Organizational Conflict: Communicating for Effectiveness
309
44
The Middlesex Insurance Company Case
310
1
Introduction
310
1
Defining and Describing Conflict Processes
311
8
The Individual in Organizational Conflict
319
13
Groups in Organizational Conflict
332
4
Special Types of Organizational Conflict: Sexual Harassment, Discrimination, Ethical Abuses
336
3
Productively Engaging in Conflict
339
4
Guidelines for Productive Conflict
343
3
Summary
346
1
Workshop
347
4
The New Career Development Program That Ruins Careers
349
2
References and Suggested Readings
351
2
Strategic Organizational Communication: Professional Applications of Organizational Communication
353
42
The Press and the Stockholders Want to Know Case
354
1
Introduction
355
1
Describing Strategic Organizational Communication
356
2
The Organization and Its Environment
358
3
Strategic Management
361
2
Strategic Organizational Communication
363
14
Ethical Issues in Strategic Organizational Communication
377
1
The Management of Development and Change
378
10
Summary
388
1
Workshop
389
3
Jane Edwards's Problem Employee
389
1
The Case of the Poorly Written Manual
390
1
The Transition of Stanley Manufacturing
390
1
Communication as a Management Tool
390
2
Susan Bowick
References and Suggested Readings
392
3
Applications of Organizational Communication
395
31
The ``Where Do We Go from Here?'' Case
396
1
Introduction
396
1
Choosing a Communication Career
397
4
Career Choices in Organizational Communication
401
6
Educational Preparation for Organizational Communication Careers
407
1
Careers in the Twenty-First Century
408
5
Summary
413
1
Workshop
413
11
So What Are You Doing after Graduation? Some Reflections of a Former Xerox Salesperson
422
2
Donald D. Morley
References and Suggested Readings
424
2
Organizational Communication: Values and Ethical Communication Behaviors
426
39
The Presidential Fact-Finding (Witch-Hunt?) Case
427
1
Introduction
428
1
Values in Organizational Communication
428
8
Appraising Your Individual Value System
436
1
Ethics in Organizational Communication
436
10
The Organizational Conundrum
446
3
Ethical Dilemmas in Organizational Communication
449
4
Developing Ethical Standards in Organizational Communication
453
5
Summary
458
1
Workshop
459
4
The Coronado Youth Employment and Recreational Services Case
461
2
References and Suggested Readings
463
2
Appendix
465
22
Putting It All Together
465
1
Cases
465
22
A Conflict of Interest
469
1
Summer Kircher
Can Newspeople Challenge My Company?
470
1
Kim Walker
What Gets Cut?
471
1
Sherwyn P. Morreale
Karen Mason's Management Briefing Disaster
472
1
I Though I Gave Them Everything
473
1
Ann Cartwright, Vice President of Drummond Industries
474
1
The Rule Here Is to Do What Management Wants
474
1
The Barquette Cleaning Company Case
475
3
David Gehring
R. Jeffrey Ringer
Two Men---Two Issues---Two Japanese Workers
478
1
Rieko McAdams
The Grayson-Gerald Consulting Case
479
1
Maryanne Wanca-Thibault
I Thought We Were a Team
480
1
The Case of the Internal Communications Dilemma
481
1
The Case of the Reluctant Team Member
481
1
What Happened to the Value of Networking?
482
1
The Case of the ``Walking the Talk'' Manager
483
1
Working Together at a Distance
484
1
Career and Personal Needs Just Don't Mix
484
1
The Power of Symbols: Creating Corporate Identity at Agilent Technologies
485
2
Michael Z. Hackman
Ross Campbell
Author Index
487
5
Subject Index
492