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Tables of Contents for Communication
Chapter/Section Title
Page #
Page Count
Preface
vii
 
1 AN OVERVIEW OF HUMAN COMMUNICATION
1
14
Definition of Human Communication
1
3
Accidental Communication
Expressive Communication
Rhetorical Communication
Components of the Human Communication Process
4
6
Source
Message
Channel
Receiver
Encoding
Decoding
Feedback
Noise
10
1
Functions of the Communication Process
10
2
DISCUSSION QUESTIONS
12
1
ACTIVITIES
13
2
2 MISCONCEPTIONS ABOUT COMMUNICATION
15
10
Misconception 1: Meanings Are in the Words Themselves
15
1
Misconception 2: Interpersonal Communication Is the Same As Intimate Communication
16
2
Misconception 3: Communication Is Solely a Verbal Process
18
1
Misconception 4: Telling Is Communicating
18
1
Misconception 5: Communication Will Solve All Our Problems
19
1
Misconception 6: Communication Is Always a Good Thing
19
1
Misconception 7: The More Communication, the Better
20
1
Misconception 8: Communication Can Break Down
20
1
Misconception 9: Communication Is a Natural Human Ability
21
1
Misconception 10: Communication Competence Equals Communication Effectiveness
21
1
DISCUSSION QUESTIONS
22
1
ACTIVITIES
22
3
3 SHYNESS: THE BEHAVIOR OF NOT COMMUNICATING
25
16
Individual Differences in Communication
25
3
Effectiveness of Communication
Amount of Communication
Desire for Communication
Effects of Individual Differences
28
1
The Nature of Shyness
29
1
The Causes of Shyness
30
4
Heredity
Modeling
Childhood Reinforcement
Expectancy Learning
Types of Shy People
34
4
Skill Deficient
Socially Introverted
Culturally Introverted
Socially Alienated
Ethnically/Culturally Divergent
The Communication Apprehensive
Willingness to Communicate
Measures of Shyness
38
2
DISCUSSION QUESTIONS
40
1
ACTIVITIES
40
1
4 SCARED SPEECHLESS: THE FEAR OF COMMUNICATION
41
20
The Nature of Communication Apprehension
41
1
Writing Apprehension
Singing Apprehension
Types of Communication Apprehension
42
7
Traitlike CA
Context-Based CA
Audience-Based CA
Situational CA
Pathological Behavior
Causes of Communication Apprehension
49
2
Causes of Traitlike Communication Apprehension
Causes of Situational Communication Apprehension
Effects of Communication Apprehension
51
2
Internal Effects
External Effects
Personality Correlates of Apprehension
53
5
General Anxiety
Tolerance for Ambiguity
Self-Control
Adventurousness
Emotional Maturity
Introversion
Self-Esteem
Innovativeness
Tolerance for Disagreement
Assertiveness
Conclusions
DISCUSSION QUESTIONS
58
1
ACTIVITIES
59
2
5 QUIET VS. TALKATIVE PEOPLE: HOW THEY BEHAVE AND HOW OTHERS PERCEIVE THEM
61
20
Behaviors of Quiet and Talkative People
61
6
Classroom Setting
Small Group Settings
Dyadic Settings
Social Settings
Occupational Choices
Housing Choices
Quiet vs. Talkative People: A Generalized Profile
67
1
Interpersonal Perceptions
68
4
Competence
Anxiety
Social Style
Leadership
Attractiveness
Everyday Life
72
4
School Environment
Social Environment
Work Environment
Compulsive Communicators
76
2
DISCUSSION QUESTIONS
78
1
ACTIVITIES
78
3
6 COMMUNICATION AVOIDANCE AND COMMUNICATION EFFECTIVENESS
81
14
Contributors to Communication Effectiveness
82
2
Behavioral Skills
Cognitive Skills
Affective Orientations
Self-Perceived Communication Competence
84
1
Social Style
84
5
Assertiveness
Responsiveness
Versatility
Immediacy
89
4
Verbal Immediacy
Nonverbal Immediacy
Conclusions
DISCUSSION QUESTIONS
93
1
ACTIVITIES
93
2
7 REDUCING APPREHENSION AND ANXIETY ABOUT COMMUNICATION
95
18
Theories of Causes
95
3
Excessive Activation
Inappropriate Cognitive Processing
Inadequate Communication Skills
Treatment Approaches
98
5
Systematic Desensitization
Examples of Muscle Relaxation
Samples of Nonthreatening to Threatening Communication Situations
103
6
Cognitive Restructuring
Skills Training
Visualization
Summary
109
1
DISCUSSION QUESTIONS
110
1
ACTIVITIES
111
2
Selected References
113
10
APPENDICES
123
26
A: Introversion Scale
123
2
B: Shyness Scale (SS)
125
2
C: Willingness to Communicate Scale (WTC)
127
2
D: Writing Apprehension Test (WAT)
129
2
E: Test of Singing Apprehension (TOSA)
131
2
F: Personal Report of Communication Apprehension (PRCA-24)
133
2
G: Personal Report of Public Speaking Anxiety (PRPSA)
135
2
H: Communication Apprehension in Generalized Contexts
137
4
I: Situational Communication Apprehension Measure (SCAM)
141
2
J: Self-Perceived Communication Competence Scale (SPCC)
143
2
K: Assertiveness-Responsiveness Measure
145
2
L: Talkaholic Scale (TAS)
147
2
Author Index
149
1
Subject Index
150