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Tables of Contents for Smart Moves for People in Charge
Chapter/Section Title
Page #
Page Count
Introduction
xv
ONE Build Your Executive Power
Fourteen Strategies for Making Better Decisions
1
3
Ten Steps for Opening Yourself Up to Change
4
2
Twelve Ways to Keep Your Ego in Check
6
2
Twelve Tips for Enhancing Your Executive Presence
8
3
Eleven Strategies for Dressing Impressively
11
2
Nine Sensible Ways to Socialize with Employees
13
1
Ten Guidelines for Joining a Professional Organization
14
2
Sixteen Ways to Make Better Use of Your Time
16
3
Sixteen Ways to Get More from Your Business Travel
19
3
Ten Things to Do Before Meeting Foreign Executives
22
2
The Five Most Important Rules for Negotiations
24
1
Eleven Elements of Entrepreneurial Thinking
25
2
Sixty-Four Business Terms to Have on the Tip of Your Tongue
27
6
Twelve Quotes Worth Quoting About Executive Power
33
1
TWO Spread the Word
Thirteen Tips to Write Right
34
3
Eleven Tips to Write Persuasively
37
3
Fifteen Tips to Speak Precisely
40
3
Ten Tips to Speak Persuasively
43
2
Twelve Ways to Send Powerful Nonverbal Messages
45
2
Nine Ways to Write Easy-to-Deliver Manuscript Speeches
47
2
Seven Strategies for Working with a Ghost Writer
49
1
Sixteen Tips for Delivering Compelling Speeches
50
3
Seven Tips for Giving Off-the-Cuff Speeches
53
1
Eleven Tips for Using an Interpreter
54
2
Eighteen Ways to Handle Media Interviews with Aplomb
56
4
Ten Tips for Improving Communication with Your Board
60
2
Twelve Ways to Make Valuable Contributions to Meetings You Attend
62
2
Ten Tactics for Resolving Disagreements with Others
64
2
Twenty-Two Smart Ways to Communicate Using Information Technology
66
4
Twelve Quotes Worth Quoting About Spreading the Word
70
2
THREE Get the Word
Twelve Ways to Improve Your Listening
72
2
Fifteen People to Listen To
74
2
Ten Ways to Ask Powerful Questions
76
2
Fourteen Strategies for Getting a Reality Check
78
3
Eleven Tips for Keeping Up with Trends
81
2
Eighteen Management Classics You Should Read
83
3
Fourteen Rules for Handling a Gripe Session
86
2
Fourteen Rules For Chairing a Meeting
88
4
Thirteen Ways to Get Employees to Keep You Informed
92
2
Fourteen Ways to Get Great Ideas from Employees
94
3
Twelve Quotes Worth Quoting About Getting the Word
97
1
FOUR Lead Your Team
Sixteen Phrases of Great Leadership
98
2
Thirty-Six Great Expectations to Have of Subordinate Managers
100
3
Eleven Ways to Support Subordinate Managers
103
2
Twelve Guidelines for Managing By Wandering Around (MBWA)
105
3
Thirteen Steps to Delegate Effectively
108
2
Ten Actions that Excite Employees
110
1
Nine Guidelines to Make Praise Motivating
111
3
Thirteen Ways to Make Sure Your Incentives ``Incent''
114
3
Seventeen Inexpensive Ways to Reward Employees
117
3
Sixteen Tips for Constructive Criticism
120
4
Eleven Steps for Refereeing Disagreements
124
2
Eleven Ways to Inspire Ethical Conduct
126
2
Twenty-Four Ways to ``Walk Your Talk''
128
3
Twelve Quotes Worth Quoting About Leadership
131
1
FIVE Build Your Team
Thirteen Tactics for Increasing Teamwork
132
3
Eight Strategies for Hiring Team Players
135
2
Twenty-Seven Actions that Instill Pride in Your Workforce
137
1
Seven Ways to Build Your Senior Management Team
138
2
Nine Qualities to Look for in a Senior Manager or Assistant
140
2
Eighteen Tips for Conducting a Selection Interview
142
5
Eight Ways to Get Great Value from Mentoring
147
2
Five Ways to Get Great Value from Coaching
149
1
Fifteen Assurances that Training will Improve the Bottom Line
150
3
Eleven Steps to Install a Meaningful Performance Review System
153
3
Ten Sections of an Ideal Performance Review Form
156
2
Thirteen Tips for Conducting a Performance Appraisal
158
3
Eleven Ways to Respond to a Problem Employee
161
3
Thirteen Strategies for Turning Around a Poor Performer
164
3
Nine Methods to Handle an Insubordinate Manager
167
2
Seven Tips for Working with Family Members
169
2
Twelve Quotes Worth Quoting About Teamwork
171
1
SIX Renew Your Organization
Eleven Strategies to Position Your Company for the Future
172
2
Seventeen Steps to a Strategic Plan
174
4
Eleven Steps to Take When Implementing Change
178
1
Nine Strategies for Changing Your Corporate Culture
179
2
Nine Ways to Create In-House Venture Groups
181
2
Twelve Suggestions for Installing Self-Directed Teams
183
2
Seven Tips for Managing the Outsourced Employee
185
2
Sixteen Steps to Install a Successful TQM Process
187
3
Twelve Considerations in Re-Engineering Your Company
190
2
Twelve Ways to Turn Suppliers into Partners
192
2
Ten Tips for Hiring a Consultant
194
2
Ten Qualities to Look for in a Board Member
196
2
Thirteen Steps to Open Yourself and Your Organization to Diversity
198
3
Ten Ways to Improve Your Corporate Citizenship
201
2
Fifteen Ways to Handle Layoffs Effectively and Compassionately
203
3
Nine Tips for Creating a Succession Plan
206
1
Twelve Quotes Worth Quoting About Organizational Renewal
207
2
SEVEN Stay Close to the Customer
Eighteen Principles to Guide Total Quality Service
209
3
Eleven Indicators to Measure for Total Quality Service
212
1
Six Training Programs for Total Quality Service
213
2
Sixteen Expectations to Have of Your Customer Service Providers
215
2
Seventeen Ways to See Your Business Through Customers' Eyes
217
3
Eight Inexpensive Ways to Do Market Research
220
2
Seven Easy Ways to Move Employees Closer to the Customer
222
1
Ten Steps to Resolve Customer Complaints
223
2
Ten Commandments of Exceptional Consultants
225
2
Twelve Quotes Worth Quoting About Customer Service
227
2
EIGHT Control Your Organization
Fifteen Financial Ratios You Should Know
229
3
Seven Warnings About Using Financial Ratios
232
1
Seven Quick and Rough Estimates of Your Company's Worth
233
1
Seven Logical Steps for Understanding an Annual Report
234
1
Nine Steps for Putting Together a Balance Sheet
235
2
Eight Steps for Putting Together an Income Statement
237
1
Seven Logical Steps for Understanding a Cash Flow Statement
238
1
Ten Questions an Investor or Creditor will Ask You
239
2
Seven Components of an Effective Business Plan
241
1
Nine Expectations to Have of Your Business Manager
242
1
Nine Questions to Ask Before You Implement a Corporate Policy
243
2
Seventeen Guidelines to Control Employee Theft
245
3
Eleven Qualities of the Best Management Audits
248
2
Eleven Steps to Effective Benchmarking
250
2
Fourteen Rules for Selecting a New Computer System
252
4
Eleven Tips for Using Your Lawyer More Effectively
256
2
Nine Ways to Use Your Accountant More Effectively
258
2
Twelve Quotes Worth Quoting About Operational Control
260
2
NINE Find Your Balance
Eleven Possible Prices You Pay When in Charge
262
2
Six Red Flags of Burnout
264
1
Eleven Tips to Reduce Your Stress
265
2
Thirteen Behaviors of Successful People
267
4
Nine Ways to Manage So Your Employees Have a Home Life
271
2
Nine Steps to Change Yourself
273
2
Thirteen Tips for Managing Your Career
275
2
Eleven Ways to Balance Your Work and Personal Life
277
2
Fifteen Movies to Help You Find Your Balance
279
1
Nine Steps to Take Toward a Happy Retirement
280
1
Eleven Tips for Selecting and Using a Financial Advisor
281
2
Six Crucial Records in the Event of Disaster, Disease, or Death
283
1
Twelve Quotes Worth Quoting About Balance
284
3
Index
287
3
Acknowledgments
290
3
About the Authors
293
2
Seminars by Sam Deep and Lyle Sussman
295