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Tables of Contents for Strategic Organizational Communication
Chapter/Section Title
Page #
Page Count
Preface
vii
 
UNIT I DIMENSIONS OF ORGANIZING: COMMUNICATION AND CULTURES
1
125
The Study of Organizational Communication
2
3
The Design of This Book
5
2
Cultures as Communicative Creations
7
30
Organizations in and as Cultures
8
23
Cultures, Expectations and ``The Boss''
16
3
Organizations and Culture: The Japanese Experience
19
12
Dimensions of Organizational Communication
31
6
Entering Organizational Cultures
37
34
Entering Organizations: Stages, Pressures, and Coping Processes
38
2
Anticipation
40
6
Julie's Experience, Part I
44
2
Encounter
46
14
Julie's Experience, Part II
55
5
Identification
60
7
When a Tree Falls in the Forest
61
6
Julie's Experience, Part III
67
1
Conclusion
67
4
Managing Membership in Organizational Cultures: Interpreting Cultural Cues
71
26
Characteristics of Organizational Cultures
72
7
George's Subcultures
77
2
Reading Key Symbolic Forms
79
15
Levels of Meaning at IBM
82
4
Trouble in the Happiest Place on Earth
86
5
The Graduation Case
91
3
Conclusion
94
3
Managing Membership in Organizational Cultures: Attitudes, Images, and Messages
97
29
Adopting a Situationally Sensitive Perspective
100
6
Adopting Image-Managing Strategies
106
8
The Purchasing Case
113
1
Developing Message-Creating and Message-Sending Skills
114
7
Technology and Cultural Change
119
2
Conclusion
121
1
Conclusion to Unit I
121
5
UNIT II THE DIMENSIONS OF ORGANIZATIONAL COMMUNICATION SYSTEMS
126
172
History: The Development of Organizational Communication Theory
127
3
Perspective: General Systems Theory and Organizational Communication
130
5
The Formal/Structural Dimension: Foundations and Assumptions
135
35
Communication in Preindustrial and Early Industrial Organizations
136
3
The Origins of ``Traditional'' Organizations
139
10
Motivation and Control in Traditional Organizations
149
4
New Technologies and Organizational Structures
148
5
Communication Processes and Reward Systems
153
10
Summary: Communication and Traditional Organizations
163
7
Take This Job and Shove It
163
7
The Formal/Structural Dimension: Limitations and Potential
170
28
The Communication Requirements of Traditional Organizations
171
2
Factors That Hamper the Effective Vertical Flow of Information
173
13
The Pharmaceutical Caper
177
4
The Challenger Case
181
5
Compensating for Problems in Formal/Structural Communication
186
3
The Advancement Case
187
2
Environmental Pressures and Communication Problems in Traditional Organizations
189
3
Cultural Change and Traditional Organizations
192
6
The Personal/Interpersonal Dimension of Organizational Communication: Foundations and Assumptions
198
38
Personal/Interpersonal Communication and Human Relations Forms of Organizing
200
8
Implementing the Human Relations Model
208
18
Networks and New Ideas
217
7
Bing Would've Been Proud
224
2
Internal Pressures and Humanistic Organizational Communication
226
5
Summary: The Human Relations Forms of Organizing
231
5
The Paper Chase
231
5
The Personal/Interpersonal Dimension: Two Critical Perspectives
236
29
The Humanist Response
238
19
No Pillsbury Dough-Boys Here
248
7
How to (and How Not to) Change Organizational Cultures
255
2
A Critical Theory Response
257
3
Conclusion
260
5
Communication, Power, and Politics in Organizations
265
33
A Perspective on Organizational Power
267
2
Cultural Assumptions and the Bases of Organizational Power
269
12
The Sorority Caper
276
3
On Being a Good Lattice Player: Communication and Empowerment
279
2
The Hidden Face of Power
281
2
Organizational Politics: Overt Power in Communicative Process
283
5
Conclusion to Chapter 9
288
4
The Myth of Meritocracy
289
3
Conclusion to Unit II: Organizational Cultures, Communication Systems, and the ``Dancing Rope''
292
6
UNIT III ORGANIZATIONS, CULTURES, AND SOCIETY
298
134
Communication and Decision Making: Individual, Organizational, and Ethical Considerations
301
39
Communication and Individual Decision Making
304
11
Normal Accidents
310
5
Communication and Organizational Decision Making
315
12
Managing the Ambiguity
319
8
Communication and Ethical Decision Making
327
6
The Ethics Game
331
2
Rationalizing Organizational Nonrationality
333
2
Summary and Conclusions: Communication, Ethics, Decision Making and the Management of Ambiguity
335
5
Communication and the Management of Organizational Conflict
340
36
The Bases and Early Phases of Organizational Conflict
342
10
The Bargaining Case
350
2
Communication and Overt Conflict
352
16
On Buying a New Car
358
10
The Aftermath of Conflicts
368
3
What to Do with the Doctor
370
1
Conclusion
371
5
Communication, Gender, Race, and Ethnicity: Strategies of Accommodation?
376
36
Complications in Surveying Existing Research
378
1
The Realities of Race, Gender, and Ethnicity in Contemporary American Organizations
379
4
Women, Communication, and Accommodation
383
12
The River Runners
387
8
A Critique of the Accommodationist Perspective
395
2
An Assessment of Accommodation and Its Critique
397
15
The Harassment Case
399
13
Communication, Race, Gender, and Ethnicity: Celebrating Diversity?
412
20
The Resources Provided by a Diverse Work Force
414
3
Implementing Diversity Management
417
5
Criticisms of the Diversity Management Perspective
422
4
Managing Diversity?
425
1
Epilogue: A Personal Note
426
6
Bibliography
432
32
Index
464