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Tables of Contents for Project Rescue
Chapter/Section Title
Page #
Page Count
Acknowledgments
xix
Introduction
xxi
Part I Troubled Projects
Recognizing the Warning Signs
3
24
Defining Acceptable Project Outcomes
4
7
Using Value to Position Project Outcome
10
1
Traditional Project Levers
11
3
Recognizing Projects in Trouble
14
11
Telltale Symptoms
15
6
Common Project Troubles/Risks
21
1
Sources of Project Troubles or Problems
21
3
Suppression Factors
24
1
Closing Perspective
25
2
Four-Phase Intervention Framework
27
24
Launching a Project Rescue
28
7
Types of Project Rescue
31
2
Project Rescue Considerations
33
2
Four Phase Intervention Framework
35
14
Phase 1.0: Assessment
35
4
Phase 2.0: Intervention Planning
39
4
Phase 3.0: Intervention Execution
43
4
Phase 4.0: Post-Intervention Review
47
2
Closing Perspective
49
2
Rescue Deliverable Framework
51
24
Enhancing the Rescue Framework
52
3
Threads
52
1
Deliverables
53
2
Key Threads
55
3
Communication
55
1
Resources
56
1
Suppliers
57
1
Quality Assurance
57
1
Risk Management
57
1
Scope and Requirements
58
1
Planning
58
1
Key Project Rescue Deliverables
58
14
Assessment Deliverables
59
2
Intervention Planning Deliverables
61
4
Intervention Execution Deliverables
65
5
Post-Intervention Review Deliverables
70
2
Closing Perspective
72
3
Early Detection Questions
75
20
Spending More Time
76
1
Project Definition Documents
77
5
Project Charter
78
3
Project Plan
81
1
Project Staffing
82
3
Project Manager
83
1
Project Sponsor
84
1
Project Team
84
1
Quick Acid Tests
85
5
Work Ratio Model
85
1
Task Starts
86
2
Task Completions
88
2
When You Should Ask
90
1
The Four Types of Audits
90
1
Where the Answers Reside---The Project Notebook
91
1
Closing Perspective
92
3
Part II Assessment
Diagnosing the Situation
95
18
Admit You Have a Problem
96
1
Stop the Project
96
1
Conduct the Project Audit
97
1
Review the Project Audit Results
98
13
Key Question: What was the actual time spent on each task versus the original estimate?
98
1
Key Question: How complete is the project charter? Does it have all the necessary components with a sufficient level of detail?
99
1
Key Question: How current is the project charter?
99
1
Key Question: Does the project plan exist?
100
1
Key Question: Are all the tasks accounted for in the plan?
101
1
Key Question: Are the task estimates based upon a known history or are they just guesses?
102
2
Key Question: Is each team member working only on the specifically assigned tasks in the plan?
104
1
Key Question: Is the plan current with respect to the work effort and time to complete the project?
105
1
Key Question: Does the project manager have the appropriate experience for your project's scope and size?
106
1
Key Question: Does the project sponsor have the authority, political clout and the willingness to use them for this type of project?
107
1
Key Question: Does each team member have the most appropriate experience for their respective role(s)?
108
1
Key Question: Are there enough resources to complete the remaining effort?
109
1
Key Questions: Is the number of project task starts going according to plan? and Is the number of project task completions going according to plan?
109
1
Key Question: How often should I conduct a project audit?
110
1
Key Question: How complete is the project notebook? Does it have all the necessary components with a sufficient level of detail?
110
1
Closing Perspective
111
2
Risk Management
113
20
Basic Process
114
11
Risk Management Strategy
116
1
Risk Discovery
117
1
Risk Evaluation and Details
118
1
Risk Mitigation
119
2
Risk Reporting
121
3
Risk Review
124
1
Rules for Managing Risk
125
6
Risk Management Responsibilities
128
1
Techniques for Identifying Risks
128
2
Risk Management Tools
130
1
Closing Perspective
131
2
Assessment Questionnaire
133
24
Building the Assessment Questionnaire
134
1
Common Problem Sources
135
18
Project Team
136
2
Requirements
138
2
Planning
140
2
Technology
142
1
Expectations
142
3
Priorities
145
1
Timelines
145
2
Budgets
147
1
Project Governance
148
1
Vendors
149
2
User Training
151
1
Methodology/Framework
152
1
Filters
153
1
Closing Perspective
153
4
Part III Planning the Intervention
Establishing a Management Control Office
157
14
The Project Steering Committee
159
2
Politics...Politics...Politics: Who Belongs on the Steering Committee?
159
1
Do the Right Things
160
1
The Project Management Office
161
9
Project Officer
162
1
Project Communications
162
3
Project Accounting
165
2
Project Standards
167
1
Project Auditing
168
2
Closing Perspective
170
1
Defining the Project Rescue Approach
171
18
Objectives of the New Project Approach
172
3
What You Can Leverage
173
1
What's Healthy
174
1
What's Unhealthy
174
1
Building a New Approach to the Project
175
13
Key Elements of the New Approach
176
2
Project Rescue Rules
178
2
Project Classification
180
2
Project Duration
182
1
Cost/Budget
183
1
Complexity
183
1
Degree of Clarity and Depth
184
1
Implementation Required
184
1
Degree of Unproven Technology
185
1
Type of Industry
185
1
Degree of Business Impact
185
1
Degree of User Involvement
186
1
Type of Client
186
1
User Training Requirements
187
1
Previous Experience
187
1
Resource Sharing
187
1
Team Personalities
188
1
Closing Perspective
188
1
Building a New Project or Rescue Plan
189
20
Guiding Principles for Building a Project Rescue Plan
190
13
Common Elements and Features of a Rescue Plan
192
2
Common Problems
194
6
Formats
200
3
Defining Date Commitments
203
2
Date-Driven Approach
203
1
Resource-Driven Approach
204
1
Combined Approach
204
1
Closing Perspective
205
4
Part IV Execute the Intervention
Managing the Intervention
209
18
The Essential Process
210
5
Getting Started
212
2
Checklist for Getting Started
214
1
Basic Rescue Management Toolkit
215
4
Dashboard
216
1
Detailed Status Report
216
1
Project Rescue Plan
217
1
Issue Log
217
1
Test Bed
218
1
Business Requirements Summary
218
1
Taken Together
219
1
Management Skills to Deal with Insidious Problems
219
6
Persuasion
220
1
Negotiation
221
1
Decision Making
221
1
Prioritizing
221
1
Organizational Skills
221
1
Cheerleading
222
1
Problem Solving
223
1
Honesty and Integrity
223
1
Flexibility
223
1
Communication
224
1
Detail-Oriented
224
1
Strong Lie Detector
224
1
High Energy
224
1
Closing Perspective
225
2
Incremental Adjustment
227
16
What to Expect from a Project Rescue
228
4
Positive Factors
229
1
Negative Factors
229
3
Continuous Improvement Through Incremental Adjustment
232
3
Moment-to-Moment Measurement
233
1
Avoiding Previous Mistakes
233
1
Deliverables
234
1
Measuring Progress
234
1
Incorporating Feedback
235
1
Details of the Execution Phase
235
6
Upgrade Infrastructure
236
1
Execute the Project Rescue Plan
237
2
Get Signoffs
239
1
Deploy Solutions
240
1
Closing Perspective
241
2
Execution Phase Questionnaire
243
14
Executive Sponsor Questions
244
1
Management Questions
245
1
Stakeholder Questions
246
1
Business User Questions
247
1
Technology Questions
248
1
Development Team Questions
249
1
Testing Questions
250
1
Deployment Questions
251
1
Training Questions
252
1
Vendor and Third-Party Questions
252
2
Closing Perspective
254
3
Part V Post-Intervention
Forensic Project Review and Lessons Learned
257
12
The Forensic Project Review
258
7
Poor Project Management---The Leading Category of Bad Projects
258
5
Management Support---Following the Leaders
263
1
Subject Matter Expert Involvement---The Business Is in Control
264
1
Project Team Skill Levels---The Right People for the Job
265
1
Lessons Learned
265
1
Closing Perspective
266
3
Realigning with Industry Best Practices
269
12
Best Practices
270
9
Development Approach
271
3
Risk Management
274
1
Quality Assurance
274
1
Communication
275
1
Validation
275
1
Controls
276
1
Organization Management
276
1
Change Control
277
1
Technology Management (Development, Test, Production, Staging, Other)
278
1
Resource Management (Non-Technology, Non-People)
278
1
Closing Perspective
279
2
Post-Intervention Intervention Questionnaire
281
10
Rescue Initiation
283
1
Rescue Implementation
284
1
Rescue Transition
285
2
Action Plans
287
1
Closing Perspective
288
3
Part VI Intervention Techniques
Conflict Management, Building Consensus, and Group Relationships
291
16
Conflicts and Consensus Building During a Project Rescue
292
6
Reasons for Conflicts
292
2
Types of Conflicts to Expect
294
3
Basic Consensus Building
297
1
Consensus Building Techniques
298
3
Professional Motivations
299
1
Personal Motivations
300
1
Relationship Management
301
5
Key Relationship Groups
301
2
Project Relationships
303
3
Closing Perspective
306
1
Additional Tools
307
22
Functional Requirements Management
308
2
Change Management
310
5
Types of Change Requests
310
2
The Change Request Form and the Change Management Process
312
3
Risk Management
315
5
Risk Assessment Model
315
3
The Risk Management Process
318
2
Change Budget
320
1
Issue Management
320
4
Definition
321
1
Capture
321
1
Prioritization
321
2
Reporting
323
1
Escalation
323
1
Closure
323
1
Acceptance Management
324
2
Project Acceptance Procedure
324
2
Closing Perspective
326
3
Virtual Database of Experiences and Techniques
329
20
People
330
11
Project Sponsors
330
4
Project Team
334
4
Personality Examples
338
3
Process
341
4
Methodology
341
2
Approvals
343
2
Technology
345
3
Contingency
345
1
Performance
346
1
Payment Issues
347
1
Closing Perspective
348
1
Index
349