Part I: Starting a Web Hosting Business

1 The Changing World of Web Hosting

2 Types of Web Hosting Plans

3 Selecting a Platform and Web Server

Part II: Marketing

4 Web Presentation and Design Strategies

5 Additional Marketing Strategies

Part III: Customer Service

6 Ensuring Quality Customer Service

7 How To Gauge Customer Satisfaction

Part IV: Web Hosting Services

8 Deciding on a Standard Range of Services

9 Providing Server-side Functionality

Part V: Infrastructure and Security Considerations

10 Issues in Networking Infrastructure

11 Securing Your Infrastructure

12 Using Network Monitoring Tools

13 Enhancing Network Performance

14 Developing Partnerships and Outsourcing Services

Part VI: Advanced Hosting Markets

15 Growing Your Web Hosting Business

16 Emerging Markets

A Web Hosting Scripting Resources

B Application Server Resources

C Network Monitoring Resources

D Introduction to Networking

E Internet Standard Specifications