Change and the New Millennium.

Change Management: Strategic Risks to Successful Project Implementation.

Change Management: Tactical Risks to Successful Project Implementation.

Implementation Architecture.

How MOC Fits Into the Project Management Methodology.

Applying MOC to a Process Redesign Project--Phases I and II.

Applying MOC to a Process Redesign Project--Phases III and IV.

Applying MOC to an SAP (R/3) Project.

Appendices:

A: Glossary.

B: MOC Timeline Chart for a Total Process Redesign Project.