Introduction.Adapting to the Changing Times.Making Change Happen.What is Total Improvement Management.The Improvement Process.Why Measure? Activity 1: Upper Management Commitment.Activity 2: Business Plans.Activity 3: Environment Change Plans.Activity 4: Change Management Plans.Activity 5: Customer Partnerships.Activity 6: Quality Systems.Activity 7: Management Participation.Activity 8: Team Problem Solving.Activity 9: Individual Excellence.Activity 10: Business Processes.Activity 11: Product/Service Processes.Activity 12: Supplier Partnerships.Activity 13: Measurements.Activity 14: Systems Assurance.Activity 15: Rewards and Recognition.Total Quality Management Overview--Jack Snyder.Total Production Management Overview--APC Jack Gleason.Total Cost Management Overview--Marcus Harwood.Total Technology Management Overview--IEEE.Summary.