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Tables of Contents for Quality Without Tears
Chapter/Section Title
Page #
Page Count
Preface
ix
Preface to the Original Edition
xi
The Profile of a Problem Organization
1
5
The Quality Vaccine
6
8
Demotivation
14
22
A Quality Carol
36
17
Determination
53
6
The First Absolute: The Definition of Quality is Conformance to Requirements
59
7
The Second Absolute: The System of Quality is Prevention
66
8
The Third Absolute: The Performance Standard is Zero Defects
74
11
The Fourth Absolute: The Measurement of Quality is the Price of Nonconformance
85
2
Education
87
10
Implementation
97
9
Team Actions
106
8
Team Executions
114
11
The Saving of Emory Spellman
125
17
The Dehassling of Lightblue
142
6
Some Success Stories
148
7
Mixing the Vaccination Serum
155
17
How Come Very Little Ever Improves All by Itself?
172
3
Guidelines for Browsers
175
26
Index
201