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Tables of Contents for Hot Buttons
Chapter/Section Title
Page #
Page Count
Preface: The Conflict Coach by Sherry Suib Cohen
xi
Acknowledgements
xv
What's a Hot Button?
1
17
Fallout from a Pushed Button
2
1
Can We Blame it on Global Warming?
3
1
Do Your Buttons Explode Differently from Mine?
4
1
Behind the Buttons---What's Fueling the Explosion?
5
1
The Birth of a Hot Button
6
2
Choose to Diffuse
8
1
The Five-Step Formula
9
5
Win/Win---Everyone Wins!
14
3
Strangers and Other Dangers Out There
17
1
Hot Buttons Everywhere!
18
21
The Dalai Lama Conquers America
18
1
Bigotry
19
1
I'm Out of Here
20
1
What Pushes Strangers' Buttons?
21
1
Road Rage
21
2
Movie Rage
23
1
Shopping Rage
24
1
Expert Rage
25
2
Air Rage
27
1
Cubicle Rage
28
2
Line Rage
30
1
Phone Rage
31
3
Restaurant Rage
34
1
Starbucks Rage
35
1
Gym Rage
36
2
Danger Lurking
38
1
Hot Buttons: Hazardous to Your Health!
39
22
Fight or Flight
39
1
Body and Spirit
40
3
Are you Hot-Button Prone? An Exercise
43
4
Hear What's Unspoken
47
4
The Five-Step Formula at Work
51
3
Wrong Assumptions
54
5
Rage Surfaces---No Matter How Long it Takes
59
2
What Pushes your Buttons?
61
19
Do you know your Conflict Style? A Quiz
61
16
Quick Fixes
77
3
Hot Buttons and Intimacy
80
39
You Always Hurt the One You Love
81
2
The Crucial Ingredient of Intimacy
83
2
The Nine Top Button-Pushers in the World of Intimacy
85
2
The Awful Zinger
87
3
Conflict Resolution and Why Lovers Need to Know it
90
5
Hot-Button Cooldowns
95
1
The Cornerstone Strategies
96
22
Change
118
1
Hot Buttons and the Family
119
40
Three Rules
121
3
Shame and Blame
124
2
Cool 'Em Down
126
1
A Brother, a Sister, a Mother
127
3
Reframe!
130
3
Sibling Rivalry
133
6
Mothers-in-Law
139
5
The Ex-Wife and Her Ex-Husband---Still Family?
144
5
Adult Children and Their Parents
149
10
Hot Buttons and Children
159
59
Wild Things
159
1
The Changing American Family
160
3
Words
163
1
Small Kids
164
3
Feelings
167
1
Communicating with Children
168
18
Behavior Modification
186
4
Teenagers
190
1
Stressful Times
190
1
When the Anger is Excessive---Get Help
191
1
Teenage Busters and Boosters
192
3
Intent versus Impact, Teenage Style
195
5
Firecrackers
200
7
The ``I'' Message
207
1
Perspective-Checking
208
7
What Pushes My Buttons? An Exercise of Irritants
215
3
Hot Buttons and Friendship
218
49
A Riveting Passion
219
1
The Goodness of Conflict
220
2
Quiz: What Kind of a Friend are You?
222
15
The Four Big Ones
237
25
Social Feedback: Ask the Right Questions
262
2
Divorcing the Friend
264
3
Hot Buttons and the Workplace
267
59
The Best of Times and the Worst of Times
267
4
Where Do You Hang Your Hat?
271
3
The Collaborative Process
274
6
The Butterfly Effect
280
2
How Conflicts Escalate
282
1
The Heart of the Organisation
282
6
Who Holds a Laser Beam Directed at Your Hot Button?
288
4
Tell Me the Truth: Business Feedback
292
5
Power
297
1
The Manager's Lament
298
2
Diversity: Challengers and Promises
300
9
What do you say or do when Someone Throws you a Curve?
309
5
A Note to the CEO, the Big Cheese, the Top Kahuna
314
2
Ask the Conflict Coach
316
10
The Magic of Your Mind
326
7
Mindfulness
327
1
Transcendental Meditation
327
1
Thought-Switching
328
1
Breathe
329
1
Do Something Physical
329
1
Don't Waste Your Anger on the Person you Hate
330
1
Change Your Life: Keeping a Hot-Button Journal
330
3
Resources
333