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Tables of Contents for Business Is a Contact Sport
Chapter/Section Title
Page #
Page Count
Introduction A Whole New Ballgame
iv
See Relationships as Valuable Assets
2
22
Develop a Game Plan
24
18
Create Ownership for Relationships
42
20
Transform Contacts into Connections
62
18
Move into the Win-Win Zone
80
20
Get to Know Your Stakeholders as People
100
16
Build Bonds of Trust with All Stakeholders
116
16
Banish Relationship Killers
132
16
When Something Breaks, Fix It Fast
148
20
Get Rolling and Maintain Momentum
168
20
Maximize the Long-Term Value of Relationships
188
20
Keep the Wins Coming, Stakeholder by Stakeholder
208
24
Epilogue: Uncommon Common Sense
232
2
Appendix: Target Wins for Company-Stakeholder Relationships
234
14
Index
248