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service industries technological innovations management matches 7 work(s)
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Hardcover:
9780072464269 | Richard d Irwin, December 1, 2002, cover price $55.01 | also contains Dx/Rx: Coronary Thrombosis
9780072858198 | Hardcover with CD edition (Irwin Professional Pub, December 1, 2002), cover price $149.10
9780071194778 | Richard d Irwin, November 1, 2002, cover price $55.01
Paperback:
9781428806801 | Academic Internet Pub Inc, October 31, 2006, cover price $29.95
Hardcover:
9780072464269, titled "Managing Services: Using Technology to Create Value" | Richard d Irwin, December 1, 2002, cover price $55.01 | also contains Managing Services: Using Technology to Create Value
Paperback:
9780763724801 | Jones & Bartlett Pub, November 9, 2004, cover price $79.95
Product Description: In Best Face Forward, Jeffrey F. Rayport and Bernard J. Jaworski argue that as this "front-office automation" revolution unfolds, competitive advantage will increasingly depend on deploying the right mix of interfaces with customers - human, automated, and hybrids of both - to surpass current levels of performance and service...read more
Hardcover:
9780875848679 | Harvard Business School Pr, November 1, 2004, cover price $32.95 | About this edition: In Best Face Forward, Jeffrey F.
Product Description: Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile...read more
Hardcover:
9780787961565 | 1 edition (Jossey-Bass Inc Pub, May 21, 2003), cover price $32.95 | About this edition: Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile.
Paperback:
9780470448212 | Jossey-Bass Inc Pub, September 9, 2008, cover price $44.00 | About this edition: Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile.
Miscellaneous:
9780787970673 | 1 edition (Jossey-Bass Inc Pub, June 17, 2003), cover price $34.95
Hardcover:
9780875843728 | Harvard Business School Pr, November 1, 1992, cover price $39.95 | About this edition: Arguing that mass production of products is outdated, the author outlines new management techniques for combining individualtiy of products and services with low costs
Paperback:
9780875849461 | Reprint edition (Harvard Business School Pr, April 1, 1999), cover price $16.95 | About this edition: A groundbreaking resource offers companies an abundance of ways to mass produce and individually customize their products and services and shows companies how to analyze their own industries to see if mass customization will work for them.
Product Description: This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading...read more
Hardcover:
9780309039260 | Natl Academy Pr, August 1, 1988, cover price $32.50 | About this edition: This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries.
Product Description: This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading...read more
Paperback:
9780309038911 | Natl Academy Pr, August 1, 1988, cover price $22.50 | About this edition: This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries.
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