ISBNs for service industries technological innovations management

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service industries technological innovations management matches 7 work(s)

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Managing Services: Using Technology to Create Value

By Mark M. Davis and Janelle N. Heineke

See complete details on each edition (4 editions listed)

Hardcover:

9780072464269 | Richard d Irwin, December 1, 2002, cover price $55.01 | also contains Dx/Rx: Coronary Thrombosis

9780072858198 | Hardcover with CD edition (Irwin Professional Pub, December 1, 2002), cover price $149.10

9780071194778 | Richard d Irwin, November 1, 2002, cover price $55.01

Paperback:

9781428806801 | Academic Internet Pub Inc, October 31, 2006, cover price $29.95

Dx/Rx: Coronary Thrombosis

By Richard C. Becker, Frederick A. Spencer, M. D. and Dennis A. Tighe, M. D. (editor)

See complete details on each edition (2 editions listed)

Hardcover:

9780072464269, titled "Managing Services: Using Technology to Create Value" | Richard d Irwin, December 1, 2002, cover price $55.01 | also contains Managing Services: Using Technology to Create Value

Paperback:

9780763724801 | Jones & Bartlett Pub, November 9, 2004, cover price $79.95

Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers

Product Description: In Best Face Forward, Jeffrey F. Rayport and Bernard J. Jaworski argue that as this "front-office automation" revolution unfolds, competitive advantage will increasingly depend on deploying the right mix of interfaces with customers - human, automated, and hybrids of both - to surpass current levels of performance and service...read more

By Bernard J. Jaworski and Jeffrey F. Rayport

See complete details on each edition (1 edition listed)

Hardcover:

9780875848679 | Harvard Business School Pr, November 1, 2004, cover price $32.95 | About this edition: In Best Face Forward, Jeffrey F.

Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation

Product Description: Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile...read more

By Anders Gustafsson and Michael D Johnson

See complete details on each edition (3 editions listed)

Hardcover:

9780787961565 | 1 edition (Jossey-Bass Inc Pub, May 21, 2003), cover price $32.95 | About this edition: Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile.

Paperback:

9780470448212 | Jossey-Bass Inc Pub, September 9, 2008, cover price $44.00 | About this edition: Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile.

Miscellaneous:

9780787970673 | 1 edition (Jossey-Bass Inc Pub, June 17, 2003), cover price $34.95

Mass Customization: The New Frontier in Business Competition

A groundbreaking resource offers companies an abundance of ways to mass produce and individually customize their products and services and shows companies how to analyze their own industries to see if mass customization will work for them. Reprint.

By B. Joseph Pine

See complete details on each edition (2 editions listed)

Hardcover:

9780875843728 | Harvard Business School Pr, November 1, 1992, cover price $39.95 | About this edition: Arguing that mass production of products is outdated, the author outlines new management techniques for combining individualtiy of products and services with low costs

Paperback:

9780875849461 | Reprint edition (Harvard Business School Pr, April 1, 1999), cover price $16.95 | About this edition: A groundbreaking resource offers companies an abundance of ways to mass produce and individually customize their products and services and shows companies how to analyze their own industries to see if mass customization will work for them.

Managing Innovation: Cases from the Services Industries

Product Description: This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading...read more

By Bruce R. Guile and James Brian Quinn (editor)

See complete details on each edition (1 edition listed)

Hardcover:

9780309039260 | Natl Academy Pr, August 1, 1988, cover price $32.50 | About this edition: This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries.

Managing Innovation: Cases from the Services Industries

By Bruce R. Guild and James Brian Quinn (editor)

See complete details on each edition (1 edition listed)

Paperback:

9780309038911 | Natl Academy Pr, August 1, 1988, cover price $22.50 | About this edition: This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries.

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