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Cover for 9780071194778 Cover for 9780072464269 Cover for 9780072858198 Cover for 9780072464269 Cover for 9780763724801 Cover for 9780875848679 Cover for 9780787961565 Cover for 9780470448212 Cover for 9780787970673 Cover for 9780875843728 Cover for 9780875849461 Cover for 9780309039260 Cover for 9780309038911

Hardcover:

9780072464269 | Richard d Irwin, December 1, 2002, cover price $55.01 | also contains Dx/Rx: Coronary Thrombosis
9780072858198 | Hardcover with CD edition (Irwin Professional Pub, December 1, 2002), cover price $149.10
9780071194778 | Richard d Irwin, November 1, 2002, cover price $55.01

Paperback:

9781428806801 | Academic Internet Pub Inc, October 31, 2006, cover price $29.95

cover image for 9780763724801
Product Description: Tightly organized into a super-condensed outline bulleted format, this handy, pocket-sized manual details precise, up-to-date information for diagnosis and treatment of Coronary Thrombosis. Throughout the book, tables and figures summarize important clinical data and current professional society recommendations, while salient references direct readers to additional information...read more

Hardcover:

9780072464269, titled "Managing Services: Using Technology to Create Value" | Richard d Irwin, December 1, 2002, cover price $55.01 | also contains Managing Services: Using Technology to Create Value

Paperback:

9780763724801 | Jones & Bartlett Pub, November 9, 2004, cover price $79.95 | About this edition: Tightly organized into a super-condensed outline bulleted format, this handy, pocket-sized manual details precise, up-to-date information for diagnosis and treatment of Coronary Thrombosis.

cover image for 9780875848679
Product Description: In Best Face Forward, Jeffrey F. Rayport and Bernard J. Jaworski argue that as this "front-office automation" revolution unfolds, competitive advantage will increasingly depend on deploying the right mix of interfaces with customers - human, automated, and hybrids of both - to surpass current levels of performance and service...read more

Hardcover:

9780875848679 | Harvard Business School Pr, November 1, 2004, cover price $32.95 | About this edition: In Best Face Forward, Jeffrey F.

cover image for 9780470448212
Product Description: Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile...read more

Hardcover:

9780787961565 | 1 edition (Jossey-Bass Inc Pub, May 21, 2003), cover price $32.95 | About this edition: Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile.

Paperback:

9780470448212 | Jossey-Bass Inc Pub, September 9, 2008, cover price $44.00 | About this edition: Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile.

Miscellaneous:

9780787970673 | 1 edition (Jossey-Bass Inc Pub, June 17, 2003), cover price $34.95

cover image for 9780875849461
A groundbreaking resource offers companies an abundance of ways to mass produce and individually customize their products and services and shows companies how to analyze their own industries to see if mass customization will work for them. Reprint.

Hardcover:

9780875843728 | Harvard Business School Pr, November 1, 1992, cover price $39.95 | About this edition: Arguing that mass production of products is outdated, the author outlines new management techniques for combining individualtiy of products and services with low costs

Paperback:

9780875849461 | Reprint edition (Harvard Business School Pr, April 1, 1999), cover price $16.95 | About this edition: A groundbreaking resource offers companies an abundance of ways to mass produce and individually customize their products and services and shows companies how to analyze their own industries to see if mass customization will work for them.

cover image for 9780309039260
Product Description: This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading...read more

Hardcover:

9780309039260 | Natl Academy Pr, August 1, 1988, cover price $32.50 | About this edition: This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries.

cover image for 9780309038911
Product Description: This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading...read more

Paperback:

9780309038911 | Natl Academy Pr, August 1, 1988, cover price $22.50 | About this edition: This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries.

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