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service industries management matches 28 work(s)
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Cover for 9781634849876 Cover for 9781626565845 Cover for 9780873899161 Cover for 9780873898003 Cover for 9781466684966 Cover for 9781466646711 Cover for 9781466505902 Cover for 9780071809931 Cover for 9780133088779 Cover for 9781466638945 Cover for 9781590799574 Cover for 9781781007860 Cover for 9781781006221 Cover for 9780273740483 Cover for 9781439867341 Cover for 9780736096416 Cover for 9780071790352 Cover for 9781466609488 Cover for 9781586442477 Cover for 9780857931955 Cover for 9781466600775 Cover for 9781118156308 Cover for 9781422133316
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Product Description: This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the client’s lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need...read more

Hardcover:

9780873899161 | 3 edition (Asq Pr, August 14, 2015), cover price $99.00 | About this edition: This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the client’s lack of knowledge or skills in specialized fields.

Paperback:

9780873898003 | 2 edition (Asq Pr, December 3, 2011), cover price $25.00 | About this edition: A process is a system of activities (together with the associated resources) that takes an input and transforms it into an output of greater value for a customer.

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Product Description: Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction...read more
By Daniela Rosu (editor)

Hardcover:

9781466684966 | Business Science Reference, August 31, 2015, cover price $255.00 | About this edition: Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes.

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Product Description: Modern corporations face a variety of challenges and opportunities in the field of sustainable development. Properly managing assets and maintaining effective relationships with customers are crucial considerations in successful businesses...read more

Hardcover:

9781466646711 | Igi Global, October 31, 2013, cover price $185.00 | About this edition: Modern corporations face a variety of challenges and opportunities in the field of sustainable development.

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Product Description: Businesses need to become more consumer-centric, efficient, and quality conscious. Yet global competition and supply chain complexity are increasing so rapidly that managers must reach across the manufacturing and service boundary to gather more universally applicable ideas...read more

Hardcover:

9781466505902 | 2 edition (CRC Pr I Llc, October 23, 2013), cover price $94.95 | About this edition: Businesses need to become more consumer-centric, efficient, and quality conscious.

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Product Description: Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time...read more

Hardcover:

9780071809931 | McGraw-Hill, June 26, 2013, cover price $28.00 | About this edition: Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior?

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as:  Service SCM methods and approaches Focusing on customers and their service purchase behavior Service productivity Managing public and private nonprofit service organizations Vehicle routing and scheduling Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management

Hardcover:

9780133088779 | Financial Times Management, June 11, 2013, cover price $89.99 | About this edition: Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization!

Paperback:

9780133088854 | Stu wkb edition (Financial Times Management, June 13, 2013), cover price $44.99

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Product Description: Within global commerce, services and management play a vital role in the economy. Service systems are necessary for organizations, and a multi-disciplinary approach is ideal to establish full understanding of these systems.Best Practices and New Perspectives in Service Science and Management provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services...read more

Hardcover:

9781466638945 | Business Science Reference, April 30, 2013, cover price $185.00 | About this edition: Within global commerce, services and management play a vital role in the economy.

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Product Description: Leading a professional service firm is difficult enough in good times, and it is all the more risky in difficult ones. In Leading Firms: How Great Professional Service Firms Succeed & How Your Firm Can Too David Kuhlman, a highly respected management consultant to many of the world’s top firms, gives an informed view on how those in professional services can achieve the same success as best-in-class firms...read more

Paperback:

9781590799574 | Select Books Inc, March 19, 2013, cover price $16.95 | About this edition: Leading a professional service firm is difficult enough in good times, and it is all the more risky in difficult ones.

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Product Description: This comprehensive textbook will become required reading for postgraduate students seeking to understand the principles of service operations management and for undergraduate students specializing in hospitality, tourism or the public sector...read more

Hardcover:

9781781007860 | Edward Elgar Pub, November 12, 2012, cover price $206.00 | About this edition: This comprehensive textbook will become required reading for postgraduate students seeking to understand the principles of service operations management and for undergraduate students specializing in hospitality, tourism or the public sector.

Paperback:

9781781006221 | Edward Elgar Pub, November 12, 2012, cover price $69.95 | About this edition: Comprehensive, accessible text for postgraduate and MBA students of service operations and undergraduates specializing in hospitality, tourism and the public sector.

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Product Description: Leisure Services Financial Management equips students and professionals with the knowledge and skills to plan, implement, analyze, and report on the financial operations of leisure service agencies, businesses, and organizations...read more

Hardcover:

9780736096416 | Har/psc edition (Human Kinetics, August 1, 2012), cover price $59.00 | About this edition: Leisure Services Financial Management equips students and professionals with the knowledge and skills to plan, implement, analyze, and report on the financial operations of leisure service agencies, businesses, and organizations.

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Product Description: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.The definitive, fully up-to-date guide to continuous improvement in the workplace"An updated version of a classic book that shares a wealth of new healthcare examples and case studies from around the world...read more

Hardcover:

9780071790352 | 2 edition (McGraw-Hill Professional Pub, May 23, 2012), cover price $40.00 | About this edition: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

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Product Description: Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality...read more

Hardcover:

9781466609488 | Idea Group Reference, April 30, 2012, cover price $175.00 | About this edition: Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge.

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Product Description: Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees...read more

Paperback:

9781586442477 | Society for Human Resource, March 30, 2012, cover price $32.95 | About this edition: Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees.

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Product Description: This book demonstrates pioneering work on user-based service innovation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognizing the fact that users are innovators and, as such, services develop while in use...read more
By Marja Toivonen (editor)

Hardcover:

9780857931955 | Edward Elgar Pub, February 12, 2012, cover price $186.00 | About this edition: This book demonstrates pioneering work on user-based service innovation using an analytical framework.

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Product Description: The provision of services in both public and private sectors has increased dramatically over the last decade and a half.  Many economies have shifted to a predominantly services model, leaving manufacturing and agriculture in their shadow...read more

Hardcover:

9781466600775, titled "Service Science Research, Strategy and Innovation:: Dynamic Knowledge Management Methods" | Business Science Reference, January 31, 2012, cover price $185.00 | About this edition: The provision of services in both public and private sectors has increased dramatically over the last decade and a half.

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Paperback:

9781118156308 | Reprint edition (John Wiley & Sons Inc, January 11, 2012), cover price $34.95

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Product Description: Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship...read more

Hardcover:

9781422133316 | Harvard Business School Pr, February 7, 2012, cover price $32.00 | About this edition: Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains.

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