Product Description: Quality, Warranty and Preventive Maintenance examines the impact of product quality on warranty and maintenance costs and strategies, from the perspectives of both manufacturers and users. In addition, the theories of warranty and preventive maintenance are introduced and discussed...read more

Contains thousands of entries for individual authors, from Piers Anthony to Roger Zelazny, hundreds of entries for fantasy films, and entries devoted to popular fantasy themes and motifs

Product Description: Semantic fields are lexically coherent – the words they contain co-occur in texts. In this book the authors introduce and define semantic domains, a computational model for lexical semantics inspired by the theory of semantic fields...read more

Product Description: Updated with new sections on restorative care, pain, and medications! The Big Book of Care Plans, Second Edition contains more than 100 modifiable resident-centered care plans. It breaks down the process and explains how the Minimum Data Set and Resident Assessment Protocols drive care planning...read more

This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations. The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, quality in product and process design, designing quality services, managing supplier quality in the supply chain, the tools of quality and implementing quality, statistically based quality improvement for variables, six sigma management and tools, implementing and validating the quality system. For quality control managers and other interested in greater quality management.

Product Description: This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations...read more

Product Description: The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style...read more

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Product Description: This book explores the three dimensions of value, product quality, customer service and price within the constraints of cost, demand and competition to formulate a strategic framework for competing in today's cutthroat marketplace where better quality, superior customer service and lower prices are the norm...read more

Product Description: A hilarious and revealing collection of inventive, misleading, and absurdly amusing marketing ploys, culled from Consumer Reports. Just how much would you pay for those "10 free minutes" of long distance? Will "slimming insoles" do more than cushion your tired feet? Are you really the "guaranteed winner" of a $10 million sweepstakes? For more than twenty years, the "Selling It" column of Consumer Reports has been keeping tabs on come-ons like these, poking fun at and, more important, bringing them to the attention of millions of consumers...read more

The former head of Neiman-Marcus stores recounts his lifelong pursuit of quality merchandise, examines the greats and not-so-greats of the retail-business world, and applies his rigorous standards to a host of products (view table of contents)

Product Description: This up-to-date book documents and communicates the last 20 years of research with regard to a theory of quality improvement relating to fields such as learning theory, organizational theory and behavioral theory. It is based on the contingency approach which assesses the current condition of the firm and identifies gaps in quality deployment as a basis for future improvements thereby basing improvement on contingent variables that are operative in the firm as it exists...read more (view table of contents, read Amazon.com's description)

Product Description: Despite the fact that corporate revenues are higher than ever, corporate profits remain flat. To stand apart from the competition and succeed in the new economy, businesses need to stop competing on price and focus instead on value...read more (view table of contents, read Amazon.com's description)