The Ostrich Effect goes beyond the typical "how to" approach of most books that deal with difficult conversations at work. It aims to teach the reader what conversations to have, and when to have them, in order to solve destructive problems that occur in the workplace. Like the proverbial ostrich with its head in the sand, people often avoid confronting small issues at work, but, if avoided, these issues will escalate and inevitably wreak havoc. Drawing on a combination of social science research and Kahn’s practical experience as an organizational psychologist, the book examines the micro-processes that underlie the way in which these problems develop and flourish. These micro-processes are tiny, fleeting, and hardly noticeable, but when they are identified, something startling becomes apparent: there is a predictable pattern to this escalation. The book uses a variety of examples to demonstrate this pattern across a range of organizations and industries, and offers a toolkit to help guide the reader in resolving people problems at work. The toolkit focuses not on changing others, but on changing how we interact with others―our own behavior is the most powerful force for change that we have. The ostrich remains the symbol of those of us who foolishly ignore our problems while hoping that they will magically disappear. By identifying this "ostrich effect", the reader is empowered to re-frame and neutralize its impact.

Product Description: Trouble in the workplace - whether it is bullying, harassment or stress - is always in the headlines. Yet, in many discussions, the research and statistics that are cited prove unreliable. This book summarizes the largest specialist research programme on ill-treatment in the workplace so far undertaken...read more

Product Description: "Once again, Ken Lloyd has written a book which is relevant, timely, and applicable. It will be of use to employees and managers, as well as organizational leaders. The book not only discusses specific and real workplace examples, but also provides useful action steps in a manner that everyone can relate and apply to their work environments...read more

Product Description: Working with Problem FacultyWhen asked to name their number one concern and problem,department leaders overwhelmingly said that it was dealing withdifficult people. Now R. Kent Crookston draws on the wisdom ofseasoned department chairs, the academic literature, and his ownexperience as a department head and dean to shed new light on thisperennial problem...read more

Product Description: Save your organization by building the skills to deal withdifficult people We all have to work with people we can't stand to be around. Ourchallenge is to find creative ways to handle these difficultpeople. In the fable Make Difficult People Disappear, theskills and strategic plan needed to change your mindset are toldthrough a clear, concise story...read more

Product Description: In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills...read more

Product Description: This is a practical guide for understanding and dealing with the wide range of characters you meet in your working life.

Product Description: In the European Union many individuals will partake in drinking a little wine with their lunch or dinner to aid their enjoyment of the meal or as an appetizer for food. Alcohol is also a drug of dependence. Some individuals will drink too much and some of them will become addicted...read more

Product Description: Who changed the rules of business? It's a different game now. In an increasingly globally diverse workforce, it's vitally important that leaders understand their team inside and out. This takes a new toolbox of skills for the 21st century...read more

Product Description: Free your workplace from drama dysfunction with these proven tools for increased office efficiency, harmony, and productivity. In The Drama-Free Office, authors Jim Warner and Kaley Klemp interweave humorous and relatable case studies with the three key skills you'll need for managing office saboteurs--be they subordinates, coworkers, or the boss...read more

Product Description: Evaluating an entire employment relationship in reverse—from departure through hire—this unique manual informs and guides HR professionals and managers in establishing and developing a good rapport with employees. Highlighting the various ways in which a business relationship can end, this valuable reference provides proactive and practical tips as well as real-life examples and case studies that will aid HR professionals increase retention and help avoid litigation...read more

Product Description: To move forward in the school improvement process, school leaders must address the behaviors of difficult and resistant staff members and send the message that a few people cannot halt change. Working With Difficult and Resistant Staff is designed with the practicing school leader in mind...read more

Product Description: This ground-breaking book explores what happens when the fine line between competitive excellence and fraudulent and corrupt practice is crossed. Whilst most fraud literature focuses on the individual perpetrator, The Anatomy of Fraud and Corruption looks at how organizations as a whole and the people within it behave when fraud and corruption occur...read more

Do your employees plan exit strategies around the water cooler?Are your office hallways filled with nasty gossip?Is your productivity shrinking and your profits dissolving?As a manager, every day you're faced with disgruntled employees. Now Peter Morris, host of the popular radio show "The Business Shrink," draws on his long experience to help you fix these problems.Gleaning tips from experts such as CNN commentator Lou Dobbs and job search guru Martin Yate, Morris shows you how to:Give workers strong, positive feedbackBreak the endless chain of blaming and backstabbingAbolish poor employee performance and boost productivityNip cases of harassment and bullying in the budUsing sample scenarios, workplace quizzes, and actual examples from Morris's show, you'll learn how to create a harmonious workplace and how to turn disgruntled workers into productive, committed employees.