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Cover for 9780415674355 Cover for 9781138206014 Cover for 9781480555433 Cover for 9781480555570 Cover for 9781511332071 Cover for 9780403000784 Cover for 9780718021740 Cover for 9781501222306 Cover for 9781107085183 Cover for 9781107448377 Cover for 9780132722209 Cover for 9780273646631 Cover for 9780273746324 Cover for 9781623966683 Cover for 9781623966676 Cover for 9781480555501 Cover for 9781480555648 Cover for 9780544114326 Cover for 9780792380283 Cover for 9781409432784 Cover for 9781469201863 Cover for 9780133258936 Cover for 9781137271419 Cover for 9780071794961 Cover for 9780071813730 Cover for 9780071800471 Cover for 9780814417522 Cover for 9781469201832 Cover for 9781469201818 Cover for 9781469201849 Cover for 9781469201856 Cover for 9781422143292 Cover for 9781469203201 Cover for 9788132107538 Cover for 9780307720351 Cover for 9780307944153 Cover for 9780470903551
cover image for 9781138206014
Product Description: Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think...read more

Hardcover:

9780415674355 | Routledge, September 14, 2012, cover price $160.00 | About this edition: Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think.

Paperback:

9781138206014, titled "Leadership As Emotional Labour: Management and the Managed Heart" | Reprint edition (Routledge, August 7, 2016), cover price $54.95 | About this edition: Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think.

cover image for 9781511332071
Product Description: Jim McCann has spent his career talking. For McCann, the founder and CEO of the world’s largest florist, 1-800-Flowers.com, being open and ready to speak to a variety of audiences is his most powerful leadership tool. In Talk Is (Not!) Cheap, McCann illustrates how the art of conversation leadership—the process he developed to engage others and create forward momentum in the workplace—can be used to inspire, innovate, and win...read more
By Mel Foster (narrator)

CD/Spoken Word:

9781511332071, titled "Talk Is Not! Cheap: The Art of Conversation Leadership" | Mp3 una edition (Brilliance Audio, September 15, 2015), cover price $9.99 | About this edition: Jim McCann has spent his career talking.
9781480555433 | Unabridged edition (Brilliance Audio, January 21, 2014), cover price $24.99 | About this edition: Jim McCann has spent his career talking.
9781480555570 | Mp3 una edition (Brilliance Audio, January 21, 2014), cover price $19.99 | About this edition: Jim McCann has spent his career talking.

WALL STREET JOURNAL BESTSELLERUSA TODAY BESTSELLERSerial entrepreneur and business visionary Dale Partridge reveals seven core beliefs that create success by putting people first. Every day major headlines tell the story of a new and better American marketplace. Established corporations have begun reevaluating the quality of their products, the ethics of their supply chain, and how they can give back by donating a portion of their profit to meaningful causes. Meanwhile, millions of entrepreneurs who want a more responsible and compassionate marketplace have launched a new breed of socially focused business models. Sevenly founder Dale Partridge uncovers the seven core beliefs shared by consumers, starters, and leaders behind this transformation. These beliefs have enabled Dale to build a multimillion-dollar company that is revolutionizing the marketplace. He believes they are the secret to creating a sustainable world that values honesty over deception, transparency over secrecy, authenticity over hype, and ultimately, people over profit.

Hardcover:

9780718021740, titled "People over Profit: Break the System. Live With Purpose. Be More Successful." | Thomas Nelson Inc, May 5, 2015, cover price $24.99 | About this edition: WALL STREET JOURNAL BESTSELLERUSA TODAY BESTSELLERSerial entrepreneur and business visionary Dale Partridge reveals seven core beliefs that create success by putting people first.
9780403000784, titled "Life of Henry Wadsworth Longfellow With Extracts from His Journals and Correspondence" | Scholarly Pr, June 1, 1968, cover price $295.00 | also contains Life of Henry Wadsworth Longfellow With Extracts from His Journals and Correspondence

CD/Spoken Word:

9781501222566, titled "People Over Profit: Break the System. Live With Purpose. Be More Successful." | Mp3 una edition (Brilliance Audio, May 5, 2015), cover price $24.99

cover image for 9781501222306
Product Description: Serial entrepreneur and business visionary Dale Partridge reveals seven core beliefs that create success by putting people first.Every day major headlines tell the story of a new and better American marketplace. Established corporations have begun reevaluating the quality of their products, the ethics of their supply chain, and how they can give back by donating a portion of their profit to meaningful causes...read more

Hardcover:

9780373596508, titled "Nighthawk" | Large print edition (Harlequin Mills & Boon, November 1, 1999), cover price $22.95 | also contains Nighthawk | About this edition: Esther Jackson needed Craig Nighthawk's protection.

CD/Spoken Word:

9781501222306 | Unabridged edition (Brilliance Audio, May 5, 2015), cover price $26.99 | About this edition: Serial entrepreneur and business visionary Dale Partridge reveals seven core beliefs that create success by putting people first.

cover image for 9781107085183
Product Description: In traditional cultures, the shaman is the healer, the connector, and the spiritual leader or sensemaker. Today in the management academy, some individuals use their intellectual gifts to perform a similar role - mediating between various disciplines, ideas and theories, as well as making sense of ideas, insights, and research for others...read more

Hardcover:

9781107085183 | Cambridge Univ Pr, January 12, 2015, cover price $90.00 | About this edition: In traditional cultures, the shaman is the healer, the connector, and the spiritual leader or sensemaker.

Paperback:

9781107448377 | Cambridge Univ Pr, December 31, 2014, cover price $34.99 | About this edition: In traditional cultures, the shaman is the healer, the connector, and the spiritual leader or sensemaker.

cover image for 9780273746324
Product Description: As more and more companies gain a global reach, managing cultural differences is an increasingly important part of every job. This book demonstrates how culture affects management practice, from organisational structure to strategy and human resource management...read more

Paperback:

9780273746324 | 3 edition (Pearson Education, September 3, 2014), cover price $125.00 | About this edition: As more and more companies gain a global reach, managing cultural differences is an increasingly important part of every job.
9780273646631 | 2 edition (Prentice Hall, December 1, 2002), cover price $138.20 | About this edition: MBA and executive International Management; MBA and executive International Business; MBA/postgraduate modules in cross-cultural management, intercultural communication or intercultural management; undergraduate and postgraduate degree programs in international business or management.
9780132722209 | Prentice Hall, March 1, 1997, cover price $51.00 | About this edition: Explores how national culture can impact on the effectiveness of managers and companies and how national culture can interact with corporate and industry culture to create competitive advantage.

cover image for 9781623966683
Product Description: A volume in Research in Management Consulting Series Editor Anthony F. Buono, Bentley University This book is the 20th volume in the Research in Management Consulting series and the sixth major collaboration with Henri Savall, Véronique Zardet, and their team of intervener-researchers from the Socio- Economic Institute for Firms and Organizations (ISEOR) in Lyon-Écully, France...read more
By Alla Heorhiadi (editor)

Hardcover:

9781623966683 | Information Age Pub Inc, March 1, 2014, cover price $85.99 | About this edition: A volume in Research in Management Consulting Series Editor Anthony F.

Paperback:

9781623966676 | Information Age Pub Inc, March 1, 2014, cover price $45.99 | About this edition: This book is the 20th volume in the Research in Management Consulting series and the sixth major collaboration with Henri Savall, Véronique Zardet, and their team of intervenerresearchers from the Socio-Economic Institute for Firms and Organizations (Iseor) in LyonÉcully, France.

cover image for 9781480555501
Product Description: Jim McCann has spent his career talking. For McCann, the founder and CEO of the world’s largest florist, 1-800-Flowers.com, being open and ready to speak to a variety of audiences is his most powerful leadership tool. In Talk Is (Not!) Cheap, McCann illustrates how the art of conversation leadership—the process he developed to engage others and create forward momentum in the workplace—can be used to inspire, innovate, and win...read more
By Mel Foster (narrator)

CD/Spoken Word:

9781480555501, titled "Talk Is (Not!) Cheap: The Art of Conversation Leadership: Library Edition" | Unabridged edition (Brilliance Audio Lib Edn, January 21, 2014), cover price $74.97 | About this edition: Jim McCann has spent his career talking.
9781480555648, titled "Talk Is (Not!) Cheap: The Art of Conversation Leadership: Library Edition" | Mp3 una edition (Brilliance Audio Lib Edn, January 21, 2014), cover price $39.97 | About this edition: Jim McCann has spent his career talking.

cover image for 9780544114326
Product Description: Jim McCann has spent his career talking. For McCann, the founder and CEO of the world’s leading florist, 1-800-Flowers.com, being open and ready to speak to a variety of audiences is his most pow­erful leadership tool.In Talk Is (Not!) Cheap, McCann illustrates how the art of conversation leadership—the process he developed to engage others and create forward momentum in the workplace—can be used to inspire, innovate, and win...read more

Hardcover:

9780544114326 | New Harvest, January 21, 2014, cover price $23.00 | About this edition: Jim McCann has spent his career talking.

In many countries of the world there is a growing feeling of uneasiness about the economic situation and its related social consequences. Every day the newspapers tell us that the recession is over, but we see only that scores of organizations go bankrupt, while others are struggling hard to stay in business; that many people have lost their jobs, but welfare measures are being reduced or abolished altogether. By now we should have become aware that our society is not facing temporary market difficulties, but a much deeper and wider crisis with only one root in worldwide economic developments, while other roots are social and psychological in nature. These factors are intertwined, and therefore the answer to the crisis cannot merely be an economic cost-benefit analysis of organizational management. Sociocultural factors participate in the economic process even at the level of individual organizations, and what happens in them has backlash influences on the entire society. Therefore the problem is not the management of the individual organization, but the macroconception of management, which in the Western world of today separates the economic aspects from the social ones, and the individual organizations from society. Social and Economic Management in the Competitive Society begins by analyzing the management models of today to determine which characteristics yield the best results on the economic and social levels. The second step is to indicate the necessary changes of managerial thinking and acting, in order to boost economic results with reasonable profits while minimizing social costs. Finally, the potential ramifications of such changes are explored.

Hardcover:

9780792380283 | Kluwer Academic Pub, March 1, 1998, cover price $199.00 | About this edition: In many countries of the world there is a growing feeling of uneasiness about the economic situation and its related social consequences.

Paperback:

9781461374985 | Springer Verlag, October 23, 2012, cover price $179.00

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Product Description: Equality, Diversity and Opportunity Management presents a comprehensive analysis of the processes of governance, leadership, policy and strategy formulation, decision-making, practical and financial management, and real-world implementation of the Equality, Diversity, Opportunity, and Discrimination (or anti-Discrimination) Agenda...read more

Hardcover:

9781409432784 | Gower Pub Co, June 28, 2013, cover price $149.95 | About this edition: Equality, Diversity and Opportunity Management presents a comprehensive analysis of the processes of governance, leadership, policy and strategy formulation, decision-making, practical and financial management, and real-world implementation of the Equality, Diversity, Opportunity, and Discrimination (or anti-Discrimination) Agenda.

cover image for 9781469201863
Product Description: A Culturematic is a little machine for making culture. It’s an ingenuity engine. Once wound up and released, the Culturematic acts as a probe into the often-alien world of contemporary culture, to test the atmosphere, to see what life it can sustain, to see who responds and how...read more

CD/Spoken Word:

9781469201863 | Unabridged edition (Brilliance Audio, May 1, 2013), cover price $14.99 | About this edition: A Culturematic is a little machine for making culture.

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Product Description: Does social business work, or is it just the latest marketing buzzword? "Social business isn't some hot new fad that will be over in an Internet minute." So says IBM executive Ed Brill, in his new book Opting In. Whether you are a product or brand manager, marketer, customer satisfaction expert, strategist, HR executive, IT manager, or CFO, this book will help you understand how you -- and your organization -- can be more successful through becoming a social business...read more

Paperback:

9780133258936 | IBM Pr, January 15, 2013, cover price $24.99 | About this edition: Does social business work, or is it just the latest marketing buzzword?

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Product Description: The Social Media Manifesto  is a handbook to enable leaders across the business to understand how social technology can be incorporated into their company. Including case studies from Google, IBM, Spotify, Unilever, and Coca-Cola, it provides insight and practical advice for managers to implement their own social business plans...read more

Hardcover:

9781137271419 | Palgrave Macmillan, January 1, 2013, cover price $40.00 | About this edition: The Social Media Manifesto  is a handbook to enable leaders across the business to understand how social technology can be incorporated into their company.

cover image for 9780071794961
Product Description: The next step in the social media marketing revolution--proven tactics for standing out and drawing positive attention in the already overcrowded social webStand Out Social Marketing goes beyond the basics of establishing a social presence to offering a set of strategies and tactics designed specifically to help a brand rise above existing noise on the social web...read more

Paperback:

9780071794961 | McGraw-Hill, October 22, 2012, cover price $20.00 | About this edition: The next step in the social media marketing revolution--proven tactics for standing out and drawing positive attention in the already overcrowded social webStand Out Social Marketing goes beyond the basics of establishing a social presence to offering a set of strategies and tactics designed specifically to help a brand rise above existing noise on the social web.

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Product Description: It pays to be LIKEABLE! You can have a rock-solid business strategy, unlimited resources, and the most talented people on staff. But only one thing is guaranteed in today’s hyperconnected society: if your business isn’t likeable, it will fail...read more

Hardcover:

9780071813730 | McGraw-Hill, October 9, 2012, cover price $30.00 | About this edition: Includes access to 3 exclusive ebooks for hardcover readers only!

Paperback:

9780071800471 | McGraw-Hill, October 9, 2012, cover price $22.00 | About this edition: It pays to be LIKEABLE!

cover image for 9780814417522
Product Description: In this deep and engaging exploration of diversity in America, author Dick Martin explains how we can bridge personal differences to experience great professional success. OtherWise goes far beyond census data into the realm of cognitive and social science, helping readers break through stereotypes and fears to gain a profound understanding of people unlike themselves...read more

Hardcover:

9780814417522 | Amacom Books, June 28, 2012, cover price $24.95 | About this edition: In this deep and engaging exploration of diversity in America, author Dick Martin explains how we can bridge personal differences to experience great professional success.

cover image for 9781469201832
Product Description: A Culturematic is a little machine for making culture. It’s an ingenuity engine. Once wound up and released, the Culturematic acts as a probe into the often-alien world of contemporary culture, to test the atmosphere, to see what life it can sustain, to see who responds and how...read more

CD/Spoken Word:

9781469201832 | Mp3 una edition (Brilliance Audio, May 15, 2012), cover price $24.99 | About this edition: A Culturematic is a little machine for making culture.

cover image for 9781469201818
Product Description: A Culturematic is a little machine for making culture. It’s an ingenuity engine. Once wound up and released, the Culturematic acts as a probe into the often-alien world of contemporary culture, to test the atmosphere, to see what life it can sustain, to see who responds and how...read more

CD/Spoken Word:

9781469201818 | Unabridged edition (Brilliance Audio, May 15, 2012), cover price $29.99 | About this edition: A Culturematic is a little machine for making culture.
9781469201849 | Unabridged edition (Brilliance Audio Lib Edn, May 15, 2012), cover price $74.97 | About this edition: A Culturematic is a little machine for making culture.

cover image for 9781469201856
Product Description: A Culturematic is a little machine for making culture. It’s an ingenuity engine. Once wound up and released, the Culturematic acts as a probe into the often-alien world of contemporary culture, to test the atmosphere, to see what life it can sustain, to see who responds and how...read more

CD/Spoken Word:

9781469201856 | Mp3 una edition (Brilliance Audio Lib Edn, May 15, 2012), cover price $39.97 | About this edition: A Culturematic is a little machine for making culture.

cover image for 9781422143292
Product Description: Welcome to Culturematic: How Reality TV, John Cheever, a Pie Lab, Julia Child, Fantasy Football, Burning Man, the Ford Fiesta Movement, Rube Goldberg, NFL Films, Wordle, Two and a Half Men, a 10,000-Year Symphony, and ROFLCom Memes Will Help You Create and Execute Breakthrough IdeasA Culturematic is a little machine for making culture...read more

Hardcover:

9781422143292 | Harvard Business School Pr, May 15, 2012, cover price $28.00 | About this edition: Welcome to Culturematic: How Reality TV, John Cheever, a Pie Lab, Julia Child, Fantasy Football, Burning Man, the Ford Fiesta Movement, Rube Goldberg, NFL Films, Wordle, Two and a Half Men, a 10,000-Year Symphony, and ROFLCom Memes Will Help You Create and Execute Breakthrough IdeasA Culturematic is a little machine for making culture.

cover image for 9781469203201
Product Description: A Culturematic is a little machine for making culture. It’s an ingenuity engine. Once wound up and released, the Culturematic acts as a probe into the often-alien world of contemporary culture, to test the atmosphere, to see what life it can sustain, to see who responds and how...read more

CD/Spoken Word:

9781469203201, titled "Culturematic: How Reality TV, John Cheever, a Pie Lab, Julia Child, Fantasy Football... Will Help You Create and Execute Breakthrough Ideas" | Mp3 una edition (Brilliance Audio, May 1, 2013), cover price $14.99 | About this edition: A Culturematic is a little machine for making culture.

cover image for 9788132107538
Product Description: Is it their vision, their leadership styles, their people-management skills, or their industry insight? Perhaps the one leading factor is their talent for transforming these enterprises into star performers and brands to reckon with...read more

Paperback:

9788132107538 | Sage Pubns Pvt Ltd, December 16, 2011, cover price $36.00 | About this edition: Is it their vision, their leadership styles, their people-management skills, or their industry insight?

cover image for 9780307720351
Product Description: Ten years of research uncover the secret source of growth and profit …Those who center their business on improving people’s lives have a growth rate triple that of competitors and outperform the market by a huge margin. They dominate their categories, create new categories and maximize profit in the long term...read more

Hardcover:

9780307720351 | Crown Pub, December 27, 2011, cover price $27.50 | About this edition: Ten years of research uncover the secret source of growth and profit …Those who center their business on improving people’s lives have a growth rate triple that of competitors and outperform the market by a huge margin.

CD/Spoken Word:

9780307944153 | Unabridged edition (Random House, December 27, 2011), cover price $35.00 | About this edition: Ten years of research uncover the secret source of growth and profit …Those who center their business on improving people’s lives have a growth rate triple that of competitors and outperform the market by a huge margin.

cover image for 9780470903551
Product Description: A game-changing approach to management Too often discussions of management practice focus exclusively on managing people and organizational issues. Rarely, however, do they incorporate a discussion about technology or address all three dimensions in a balanced way...read more

Hardcover:

9780470903551 | Jossey-Bass Inc Pub, October 18, 2011, cover price $27.95 | About this edition: A game-changing approach to management Too often discussions of management practice focus exclusively on managing people and organizational issues.

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