Product Description: This dynamic book defines the core communication skills essential to any interview, and vividly demonstrates how to use them effectively in a variety of situations. Based on Ivey's systematic method of interviewer, counselor, and therapist training, and Hearn's programmed learning application, the book's approach makes the interview clear and specific for beginners, helping them to master the complexities of the process...read more

Product Description: France (psychology, Shippensburg U.) et al. present this textbook that describes communication skills for students and those in human service industries, such as crisis intervention, case management, mental health, and social services...read more

Product Description: This revised third edition is a comprehensive yet easy-to-read resource for learning communication skills used in human services such as crisis intervention, mental health, case management, social services, rehabilitation, and patient care...read more