Product Description: This book looks at the nature of management in the human services sector and examines the prevailing issues affecting both the UK and USA. Contradictory forces affect the act of management, such as the imperatives driving the introduction of new control systems which exist alongside the requirement to cut resources...read more

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Product Description: With more women, people of color, people with disabilities, and immigrant populations entering the job setting, workplace diversity is an area of great concern. Workplace Diversity is an insightful new book for social work professionals to examine the complex issues involved in workplace diversity and to learn a practical method for applying an organizational change process that is truly inclusive of diverse groups...read more

Product Description: This book gives guidance on working with boards, boosting staff morale, and improving service delivery. It contains information on fiscal accountability, team building, working with the media, keeping members happy, and keeping organizations viable in a competitive era...read more

Through interviews conducted with nonprofit agency managers in the New York City metropolitan area, Susan Bernstein vividly describes their experiences with "contracting out," the principal way that the "reluctant" American welfare state has of providing public services through the private sector. The agency administrators look upon this as a nightmarish game and their stories illuminate how welfare state mechanisms work in practice as well as the tangled nature of bureaucracies Bernstein illustrates and analyzes these administrators’ strategies for managing the administrative, ethical, and political issues of contracted services. Managing Contracted Services is one of the first books to examine how administrators manage contracted services in a bureaucratic and political environment.

Discusses such concerns as strategic planning, organizational structure, fiscal administration, financial reporting, marketing perspectives, operations planning, and more (view table of contents)

Product Description: What should be the roles and behavior of administrators to meet the challenges facing social service agencies today? Here is a thought-provoking book that provides a great deal of insight into administrative leadership, an essential component in the survival and effectiveness of social service agencies...read more

Product Description: book