9780595283675 | Authors Choice Pr, June 1, 2003, cover price $21.95 |
About this edition: About this book: Designed for healthcare change agents, organizational development specialists, department directors, trainers, human resources personnel, administrators and service improvement team leaders and facilitators, and consultants, this book is a practical guide to creating an organization-wide strategy that results in heightened staff awareness of the importance of customers, higher levels of patient/customer satisfaction and continuous improvement in service behavior and systems.
9781556480195 | Health Forum, January 1, 1988, cover price $37.50