Product Description: What's it like to grow up on a small farm in Illinois only to find yourself, some 20 years later, performing on the stage of the Metropolitan Opera House? And then to travel the world, singing in historic theaters from La Scala in Milan to Vienna, Paris, London, and beyond? What does it take to be hailed as one of the great operatic baritones of all times, heir to a tradition of Verdi baritones that stretches back for generations? And how does it feel to face losing your voice and your livelihood and the sometimes mean-spirited nature of the operatic world? Sherrill Milnes' story is a true American saga...read more (view table of contents, read Amazon.com's description)

Provides step-by-step advice to physicians on developing an organization and building a staff that runs smoothly and efficiently. Diskette contains sample tables and forms in Microsoft Word. (view table of contents)

Covers grammar, usage, style, and the writing process, and provides information on letters, memorandums, proposals, reports, meetings, and job descriptions

Product Description: This unique coursebook attempts to recreate for law students the experience that lawyers have when analyzing the procedural issues involved in the investigatory phase of a criminal case. This approach not only enhances learning but also makes learning enjoyable since students get to play lawyer...read more

Product Description: Book explores the true meaning an ministry of the church.

Product Description: This text is the first to be dedicated to the important new concept of clinical governance. It will provide a comprehensive overview of what is meant by clinical governance and how clinical governance can be implemented into practice...read more

Product Description: For 20 years, British governments of both the left and right have tried to improve the management of the NHS. But the distinctive contribution of the Thatcher governments of the 1980s has defined this very much in terms of controlling health professionals: doctors, nurses and others...read more

Product Description: This short book helps healthcare employees to develop a strong customer orientation toward patients, physicians, coworkers and other customers. It identifies key behaviors that reflect a customer orientation in typical healthcare interactions and also provides self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept in meeting these needs every day...read more

Product Description: This resource helps readers meet marketing and sales goals in the hospital market-place. The directory enables a more effective target, and profiles key accounts by giving a direct line to more than 200,000 key decision makers in nearly 7000 US hospitals and infirmaries...read more

Product Description: Hardcover published by Health Administration Press, 1996, first edition.

Two stories from early in the best-selling author's career bring the best of love and romance to readers. Reprint.

(view table of contents)