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customer services management matches 14 work(s)
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Cover for 9780130225634 Cover for 9780130793027 Cover for 9780136279020 Cover for 9780137220595 Cover for 9789990815825 Cover for 9780787961565 Cover for 9780470448212 Cover for 9780787970673 Cover for 9780470189085 Cover for 9781423360087 Cover for 9781423360100 Cover for 9781501279812 Cover for 9781423360070 Cover for 9780136279020 Cover for 9780749455989 Cover for 9780749450885 Cover for 9780136279020 Cover for 9780273734383 Cover for 9781292100203 Cover for 9781118018217 Cover for 9780814417157 Cover for 9781439861288 Cover for 9781449319052 Cover for 9781409404378 Cover for 9780071819046 Cover for 9781118968055 Cover for 9781466561724
A perfect guide for those interested in composition, this user-friendly reader offers an abundance of interesting and appealing essay examples, easily implemented classroom suggestions, and varied writing assignments.Presents 64 selections that demonstrate how writers organize and structure their essay using the four traditional modes of discourse -- narration, description, exposition, and argumentation. Features a wide range of essays -- from classic to contemporary selections, and including 23 new essays on current topics like electronic communication, e-mail, cyberspace, and the Internet -- all arranged in difficulty from fairly simple to somewhat complex. Provides prewriting and rewriting suggestions to emphasize the writing process. Contains a chapter on how to write an essay, with advice on every stage of the writing process. Examines how to gather and use information from electronic sources, including tips about keyword searches and web search engines. Now comes with its own web site.
By George Miller (editor)

Paperback:

9789990004120 | 7 edition (Prentice Hall, June 1, 2003), cover price $0.02 | also contains The Prentice Hall Reader
9780130225634 | 6 edition (Prentice Hall, July 1, 2000), cover price $49.00
9789990815825 | 6 edition (Prentice Hall, July 1, 2000), cover price $0.02 | also contains The Prentice Hall Reader
9780136279020 | 5th edition (Prentice Hall, November 1, 1997), cover price $37.00 | also contains The Call Centre Training Handbook: A Complete Guide to Learning & Development in Contact Centres, The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres | About this edition: A perfect guide for those interested in composition, this user-friendly reader offers an abundance of interesting and appealing essay examples, easily implemented classroom suggestions, and varied writing assignments.
9780130793027 | 4th edition (Prentice Hall, February 1, 1995), cover price $25.94 | also contains Manhunter / Deadwood | About this edition: For one-semester, freshman-level courses in Composition.
2 other edition(s) in this binding (see all)

cover image for 9780470448212
Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile. This practical resource for executives, general managers, and managers in marketing, operations, and human resources reveals how to gain a competitive advantage by creating and implementing a strategic plan that will ultimately improve their organization's services. Written by the authors of the best-selling book Improving Customer Satisfaction, Loyalty, and Profit, this important new book will help business professionals to think and plan strategically to dramatically improve services, service development, and service innovation within their organizations.

Hardcover:

9780787961565 | 1 edition (Jossey-Bass Inc Pub, May 21, 2003), cover price $32.95 | About this edition: Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile.

Paperback:

9780470448212 | Jossey-Bass Inc Pub, September 9, 2008, cover price $44.00

Miscellaneous:

9780787970673 | 1 edition (Jossey-Bass Inc Pub, June 17, 2003), cover price $34.95

cover image for 9781501279812
Product Description: Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a “relationship” with your company’s customer service department, or do they simply want to purchase your products or services so they can put them to use? In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service...read more

Hardcover:

9780470189085 | 1 edition (Jossey-Bass Inc Pub, March 21, 2008), cover price $29.95 | About this edition: In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service.

CD/Spoken Word:

9781501279812, titled "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs" | Mp3 abr edition (Brilliance Audio, August 11, 2015), cover price $9.99 | About this edition: Most customer service operations have it wrong.
9781423360087, titled "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs" | Abridged edition (Brilliance Audio, March 21, 2008), cover price $36.95 | About this edition: Most customer service operations have it wrong.
9781423360100, titled "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs" | Mp3 abr edition (Brilliance Audio, March 21, 2008), cover price $24.95 | About this edition: Most customer service operations have it wrong.

Cassette/Spoken Word:

9781423360070 | Abridged edition (Brilliance Audio Lib Edn, March 21, 2008), cover price $92.25 | About this edition: Most customer service operations have it wrong.

cover image for 9780749455989
A perfect guide for those interested in composition, this user-friendly reader offers an abundance of interesting and appealing essay examples, easily implemented classroom suggestions, and varied writing assignments.Presents 64 selections that demonstrate how writers organize and structure their essay using the four traditional modes of discourse -- narration, description, exposition, and argumentation. Features a wide range of essays -- from classic to contemporary selections, and including 23 new essays on current topics like electronic communication, e-mail, cyberspace, and the Internet -- all arranged in difficulty from fairly simple to somewhat complex. Provides prewriting and rewriting suggestions to emphasize the writing process. Contains a chapter on how to write an essay, with advice on every stage of the writing process. Examines how to gather and use information from electronic sources, including tips about keyword searches and web search engines. Now comes with its own web site.

Paperback:

9780136279020, titled "The Prentice Hall Reader" | 5th edition (Prentice Hall, November 1, 1997), cover price $37.00 | also contains The Call Centre Training Handbook: A Complete Guide to Learning & Development in Contact Centres, The Prentice Hall Reader | About this edition: A perfect guide for those interested in composition, this user-friendly reader offers an abundance of interesting and appealing essay examples, easily implemented classroom suggestions, and varied writing assignments.

Miscellaneous:

9780749455989 | Kogan Page Ltd, February 1, 2009, cover price $49.95

cover image for 9780749450885
Product Description: The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centers.  Whether for induction or for periodic training, those who train staff will find it a valuable resource...read more

Hardcover:

9780749450885 | Kogan Page Ltd, February 1, 2009, cover price $49.95 | About this edition: The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centers.

Paperback:

9780136279020, titled "The Prentice Hall Reader" | 5th edition (Prentice Hall, November 1, 1997), cover price $37.00 | also contains The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres, The Prentice Hall Reader | About this edition: A perfect guide for those interested in composition, this user-friendly reader offers an abundance of interesting and appealing essay examples, easily implemented classroom suggestions, and varied writing assignments.

cover image for 9781292100203
Product Description: Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think! ...read more

Paperback:

9781292100203 | 3 edition (Financial Times Management, October 29, 2015), cover price $24.99 | About this edition: Create magic moments that get you noticed, remembered and referred.
9780273734383 | 2 edition (Financial Times Management, July 8, 2010), cover price $39.50 | About this edition: This is the book that will show you how to ensure customers are raving about your products and services and come back for more.

cover image for 9781118018217
Product Description: Winning strategies to keep your existing customers coming back A business's current customer base needs to be considered among the company's most valuable assets. Discover the practical tools to preserve and grow this asset—and boost your business—by tapping into The Hidden Power of Your Customers...read more

Hardcover:

9781118018217 | John Wiley & Sons Inc, July 20, 2011, cover price $24.95 | About this edition: Winning strategies to keep your existing customers coming back A business's current customer base needs to be considered among the company's most valuable assets.

cover image for 9780814417157
Product Description: Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction...read more

Paperback:

9780814417157 | Amacom Books, September 14, 2011, cover price $24.00 | About this edition: Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees.

cover image for 9781439861288
Product Description: A customer-centric culture provides focus and direction for the organization, ensuring that exceptional value will be offered to customers ― this, in turn, results in enhanced market performance. Unfortunately, caught up in the daily economic and competitive pressures of running complex and fast-changing businesses, managers may lose sight of customers’ desires...read more

Hardcover:

9781439861288 | 3 har/dvd edition (CRC Pr I Llc, February 24, 2012), cover price $78.95 | About this edition: A customer-centric culture provides focus and direction for the organization, ensuring that exceptional value will be offered to customers ― this, in turn, results in enhanced market performance.

cover image for 9781449319052

Hardcover:

9781449319052 | 1 edition (Oreilly & Associates Inc, September 18, 2012), cover price $24.99

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