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customer services management matches 14 work(s)
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Cover for 9780273734383 Cover for 9781292100203 Cover for 9780470189085 Cover for 9781423360087 Cover for 9781423360100 Cover for 9781501279812 Cover for 9781423360070 Cover for 9780136279020 Cover for 9780749455989 Cover for 9780749450885 Cover for 9780136279020 Cover for 9780787961565 Cover for 9780470448212 Cover for 9780787970673 Cover for 9781449319052 Cover for 9780814417157 Cover for 9781118018217 Cover for 9780071819046 Cover for 9780130225634 Cover for 9780130793027 Cover for 9780136279020 Cover for 9780137220595 Cover for 9789990815825 Cover for 9781409404378 Cover for 9781466561724 Cover for 9781439861288 Cover for 9781118968055
cover image for 9781292100203
Product Description: Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think! ...read more

Paperback:

9781292100203 | 3 edition (Financial Times Management, October 29, 2015), cover price $24.99 | About this edition: Create magic moments that get you noticed, remembered and referred.
9780273734383 | 2 edition (Financial Times Management, July 8, 2010), cover price $39.50 | About this edition: This is the book that will show you how to ensure customers are raving about your products and services and come back for more.

cover image for 9781501279812

Hardcover:

9780470189085 | 1 edition (Jossey-Bass Inc Pub, March 21, 2008), cover price $29.95

CD/Spoken Word:

9781501279812, titled "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs" | Mp3 abr edition (Brilliance Audio, August 11, 2015), cover price $9.99
9781423360087, titled "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs" | Abridged edition (Brilliance Audio, March 21, 2008), cover price $36.95
9781423360100, titled "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs" | Mp3 abr edition (Brilliance Audio, March 21, 2008), cover price $24.95

Cassette/Spoken Word:

9781423360070 | Abridged edition (Brilliance Audio Lib Edn, March 21, 2008), cover price $92.25

cover image for 9780749455989

Paperback:

9780136279020, titled "The Prentice Hall Reader" | 5th edition (Prentice Hall, November 1, 1997), cover price $37.00 | also contains The Call Centre Training Handbook: A Complete Guide to Learning & Development in Contact Centres, The Prentice Hall Reader

Miscellaneous:

9780749455989 | Kogan Page Ltd, February 1, 2009, cover price $49.95

cover image for 9780749450885
Product Description: The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centers.  Whether for induction or for periodic training, those who train staff will find it a valuable resource...read more

Hardcover:

9780749450885 | Kogan Page Ltd, February 1, 2009, cover price $49.95 | About this edition: The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centers.

Paperback:

9780136279020, titled "The Prentice Hall Reader" | 5th edition (Prentice Hall, November 1, 1997), cover price $37.00 | also contains The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres, The Prentice Hall Reader

cover image for 9780470448212
Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile. This practical resource for executives, general managers, and managers in marketing, operations, and human resources reveals how to gain a competitive advantage by creating and implementing a strategic plan that will ultimately improve their organization's services. Written by the authors of the best-selling book Improving Customer Satisfaction, Loyalty, and Profit, this important new book will help business professionals to think and plan strategically to dramatically improve services, service development, and service innovation within their organizations.

Hardcover:

9780787961565 | 1 edition (Jossey-Bass Inc Pub, May 21, 2003), cover price $32.95 | About this edition: Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile.

Paperback:

9780470448212 | Jossey-Bass Inc Pub, September 9, 2008, cover price $44.00

Miscellaneous:

9780787970673 | 1 edition (Jossey-Bass Inc Pub, June 17, 2003), cover price $34.95

cover image for 9781449319052

Hardcover:

9781449319052 | 1 edition (Oreilly & Associates Inc, September 18, 2012), cover price $24.99

By George Miller (editor)

Paperback:

9789990004120 | 7 edition (Prentice Hall, June 1, 2003), cover price $0.02 | also contains The Prentice Hall Reader
9780130225634 | 6 edition (Prentice Hall, July 1, 2000), cover price $49.00
9789990815825 | 6 edition (Prentice Hall, July 1, 2000), cover price $0.02 | also contains The Prentice Hall Reader
9780136279020 | 5th edition (Prentice Hall, November 1, 1997), cover price $37.00 | also contains The Call Centre Training Handbook: A Complete Guide to Learning & Development in Contact Centres, The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres
9780130793027 | 4th edition (Prentice Hall, February 1, 1995), cover price $25.94 | also contains Manhunter / Deadwood
2 other edition(s) in this binding (see all)

displaying 1 to 14 | at end