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Cover for 9781409454137 Cover for 9780415659130 Cover for 9780135459393 Cover for 9781601461902 Cover for 9780135459393
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Product Description: As a product of its time, the call centre utilises new developments in telecommunications and information technology to offer cost-efficient delivery systems for customer care. Efficiency, productivity and flexibility are all embodiments of neoliberal market capitalism and are all personified in the call centre operation, as well as the structure of the labour market in general...read more

Hardcover:

9781409454137 | Ashgate Pub Co, May 28, 2013, cover price $149.95 | About this edition: As a product of its time, the call centre utilises new developments in telecommunications and information technology to offer cost-efficient delivery systems for customer care.

cover image for 9780415659130
Product Description: Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services...read more

Hardcover:

9780415659130 | Routledge, December 27, 2013, cover price $145.00 | About this edition: Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members.

cover image for 9781601461902
Demonstrates how to create intriguing plots and colorful characters, reviews setting, point of view, and tone, and tells how to insure a satisfying ending

Hardcover:

9780135459393, titled "Making Crime Pay: A Practical Guide to Mystery Writing" | Revised edition (Prentice Hall, June 1, 1987), cover price $2.98 | also contains Making Crime Pay: A Practical Guide to Mystery Writing | About this edition: Demonstrates how to create intriguing plots and colorful characters, reviews setting, point of view, and tone, and tells how to insure a satisfying ending

Paperback:

9781601461902 | 1 edition (Hcpro Inc, June 17, 2008), cover price $99.00

cover image for 9780135459393
Demonstrates how to create intriguing plots and colorful characters, reviews setting, point of view, and tone, and tells how to insure a satisfying ending

Hardcover:

9780135459393 | Revised edition (Prentice Hall, June 1, 1987), cover price $2.98 | also contains Turn Calls into Customers: Maiximize Customer Experience With Your Call Center | About this edition: Demonstrates how to create intriguing plots and colorful characters, reviews setting, point of view, and tone, and tells how to insure a satisfying ending

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