Product Description: This is the first book to present field studies on the application of subject-oriented business process management (S-BPM). Each case presents a specific story and focuses on an essential modeling or implementation issue, and most end with implications or suggestions for further studies...read more

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Product Description: Victoria Francis Tears of Stone (Spanish Edition)

Product Description: Service organizations and enterprises have the dual challenge of embracing externally-driven variation while simultaneously evolving the enabling of information technology operations and systems. The co-engineering method provides a powerful tool for interdisciplinary decision-making necessary for managing complex interactions between layers of external and enabling services...read more

Product Description: Leading the way in the transparency movement Remember when patients took only their doctors advice when deciding where to seek healthcare? Today consumers are taking control of their healthcare and shopping the marketlooking for the best place for them...read more

Product Description: This book examines the impact of outsourcing on the field of technical communication. Aided by new technologies and driven by global market structures, technical communication products that were once developed in the United States or Western Europe are now being developed in Asia, Eastern Europe, and other parts of the world...read more

Explains how to use the contact manager program to schedule calls and meetings, integrate calendars, forecast and analyze sales performance, and automate mass e-mails and faxes.

Product Description: Never HIGHLIGHT a Book Again! Includes all testable terms, concepts, persons, places, and events. Cram101 Just the FACTS101 studyguides gives all of the outlines, highlights, and quizzes for your textbook with optional online comprehensive practice tests...read more

Tells how to establish a successful network of clients and referrals, and discusses follow-up techniques, customer service, cross-promotions, effective communication, and remembering names and faces

Product Description: Inside the Minds: The Mobile Workforce is an authoritative, insider's perspective on the ins and outs of the wireless industry and the future of the business, on a global scale. Featuring CEOs, Presidents, and Chairman all representing some of the top wireless companies across the nation, this book provides a broad, yet comprehensive overview of the current shape and future state of this dynamic industry...read more

Product Description: * Provides frameworks and methodology for solving problems astechnology continues to advance* Starts with the overall business problem, and then shows howtechnology can solve the problem* Provides an in-depth applied understanding of the technologycovered and is targeted to the IT employees who actually build thenetworks* Business-oriented, problem-solving approach, including realbusiness case studies stressing the business impact of datacommunication...read more

Rather than solely concentrating on the technology of telecommunications, Carr and Snyder's "The Management of Telecommunications: Business Solutions to Business Problems, 2nd Edition" caters more to the needs of today's business students. "Management Of Telecommunications" is the ideal textbook for exposing students to all facets of being a telecommunications end-user. It stresses the importance of the managerial decision-making side of telecommunications by applying the use of an integrated continuing case to illustrate key concepts and show the decision process. This book will provide business students with the technical vocabulary, technical understanding, and decision-making ability necessary to be an effective business telecommunications manager. Students using Carr and Snyder's book will lead the decision-making process by having an understanding of technology trade offs in relation to costs, marketing, customer service, and competition. Students will learn how telecommunications and telecommunications-intensive information systems, in particular, are part of the strategic, tactical, and operational decision processes of an organization.

Explains how to use the contact manager program to schedule calls and meetings, integrate calendars, forecast and analyze sales performance, and automate mass e-mails and faxes. (view table of contents)

Product Description: One of the first books to probe the latest direction in computing technology, Thierauf's and Hoctor's innovative text explores ways in which smart business systems can help pick the best, most optimal or near-optimal solutions from among hundreds, even thousands of possibilities that threaten to swamp organizational decision makers daily...read more (view table of contents, read Amazon.com's description)

Product Description: Rather than solely concentrating on the technology of telecommunications, Carr and Snyder's "The Management of Telecommunications: Business Solutions to Business Problems, 2nd Edition" caters more to the needs of today's business students...read more

Product Description: Get a jump start on deploying next-generation Internet technologies in your business The rapid growth of wireless Internet technologies is changing not only the way we do business but also the way we must think about designing wireless and Web applications and services...read more

Product Description: An affordable, easily scannable one-day training guide designed for use in instructor-led training courses.

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Product Description: The way we communicate is changing. In the past few years we've seen the introduction of a variety of new mediums for both business and personal communications. Email, the Web, fax, Internet chat, videoconferencing and whiteboarding are just a few example (view table of contents, read Amazon.com's description)