| 3 edition (Routledge, January 1, 2004), cover price $55.95 | About this edition:
This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series.
| 2 edition (Butterworth-Heinemann, July 1, 1997), cover price $41.95 | About this edition:
Meeting Customer Needs is ideal for managers seeking to establish or improve customer service and customer focus standards.
| Butterworth-Heinemann, January 1, 1994, cover price $34.95 | About this edition:
Written about the key marketing issues facing managers, this book includes marketing planning, forecasting sales, purchasing and supply, pricing, design and development of products and services, promotion and achieving quality customer services.