Outlines a series of essential principles and steps that managers can use to foster a culture of innovation and creativity within their own companies that can be used to develop an organization that consistently delivers value to its customers. 35,000 first printing.

This text introduces students to the theory and practice of conflict management and covers the central elements of conflict that occur in families, organizations, and in interpersonal relationships, highlighting the practical skills necessary to manage conflict and connect those skills to conflict theory.

Product Description: Initially designed to be a new edition of Wilmot's well-respected DYADIC COMMUNICATION (1987), this entirely new, highly original work is aimed at second-level courses in interpersonal communication. Written by one of the discipline's top scholars, it features Wilmot's own cutting edge research and insights, as well as a very thorough and up-to-date literature review of other top scholarship in the field and from other relevant disciplines (i...read more (view table of contents, read Amazon.com's description)

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