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This programmed approach to basic interviewing skills breaks down the complex process of effective professional/client communication into single-skill components. Based on Allen Iveys proven Micro Skills model, the text leads readers step-by-step to mastery of basic communication skills. Chapters 2 through 6 focus on rapport building and information-seeking skills that are basic to all effective communication, while Chapters 7 through 13 examine specific skills that can help bring about change in both cooperative and resistant clients.

Hardcover:

9781936182961 | Schaffner Pr Inc, February 15, 2016, cover price $29.95

Paperback:

9780534160203, titled "Essential Interviewing: A Programmed Approach to Effective Communication" | Brooks/Cole Pub Co, January 1, 1993, cover price $46.95 | also contains Essential Interviewing: A Programmed Approach to Effective Communication | About this edition: This programmed approach to basic interviewing skills breaks down the complex process of effective professional/client communication into single-skill components.

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