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Kathleen M. Sutcliffe has written 3 work(s)
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Cover for 9781118862414 Cover for 9780787963958 Cover for 9780787956271
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Product Description: Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by organizational actions, this critical book focuses on why some organizations are better able to sustain high performance in the face of unanticipated change...read more

Hardcover:

9781118862414 | 3 edition (Jossey-Bass Inc Pub, September 15, 2015), cover price $29.95 | About this edition: Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions.

cover image for 9780787963958
Product Description: The information contained in Medical Error includes contributions from experts in the field who offer a comprehensive and constructive review of medical mishaps. The book provides a useful reference for students and practitioners who must examine and assess the critical area of patient safety...read more (view table of contents, read Amazon.com's description)

Hardcover:

9780787963958 | Jossey-Bass Inc Pub, July 1, 2002, cover price $68.00 | About this edition: The information contained in Medical Error includes contributions from experts in the field who offer a comprehensive and constructive review of medical mishaps.

cover image for 9780787956271
Product Description: "Of all the people Tom and I quoted in In Search of Excellence Karl Weick was hands down the most influential. As a researcher and thought leader on matters organizational and strategic, Karl gets an eleven on my scale of one to ten...read more

Hardcover:

9780787956271 | Jossey-Bass Inc Pub, July 19, 2001, cover price $29.95 | About this edition: "Of all the people Tom and I quoted in In Search of Excellence Karl Weick was hands down the most influential.

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