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W., Earl Sasser, Jr. has written 3 work(s)
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Cover for 9781681419657 Cover for 9781416576860 Cover for 9780029140925
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
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By James L. Heskett, W., Earl Sasser, Jr., Leonard A. Schleisinger and Wayne Shepherd (narrator)
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CD/Spoken Word:

9781681419657 | Unabridged edition (Berrett-Koehler on Dreamscape audio, September 14, 2015), cover price $39.99

Service Breakthroughs: Changing the Rules of the Game
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By Christopher W. L. Hart, James L. Heskett and W., Earl Sasser, Jr.
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Paperback:

9781416576860 | Free Pr, September 12, 2007, cover price $21.95

Instructor's Manual for The Service Management Course: Case and Readings
cover image for 9780029140925
By Christopher W. L. Hart, James L. Heskett and W., Earl Sasser, Jr.
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Paperback:

9780029140925 | Tch edition (Free Pr, June 1, 1990), cover price $34.64

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