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Service-ability: Create a Customer Centric Culture and Achieve Competitive Advantage
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Product Description: Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of ‘service’ where the relationship between an organization and the customer is an integral part of the "product" offering...read more
By Kevin Robson
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Hardcover:

9781118345566 | John Wiley & Sons Inc, December 10, 2012, cover price $45.00 | About this edition: Times have changed.

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