Product Description: Univ. of Colorado School of Medicine, Boulder. Written specifically for family practice, text offers approaches, methodologies, and techniques developed for providing telephone triage. Includes in-depth coverage of key issues such as costs, quality improvement, reimbursement, and liability...read more

Product Description: This manual describes the steps to establishing and maintaining an effective, cost-efficient telephone care system. Patient calls to family practices cover a wide range of medical conditions, and an effective system for telephone triage and advice is essential for ensuring quality care and patient satisfaction...read more