Product Description: Political, popular and academic debates have swirled around the notion of citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms -staff, managers and users of public services - to explore their responses to this turn to consumerism...read more

Product Description: An engaging contribution to the increasing body of knowledge about gender and organizations, Gender, Culture and Organizational Change examines gender-based inequality in organizations and considers how sexual and social relations between women and men based on sexuality, power and control determine the cultures, structures and practices of organization and the experiences of men and women working in them...read more

This original analysis of the creation of new state forms critically examines the political forces that enabled `more and better management' to be presented as a solution to the problems of the welfare state in Britain. Examining the micro-politics within public service, the authors draw links between politics, policies and organizational power to present an incisive and dynamic account of the restructuring of social welfare. Clarke and Newman expose the tensions and contradictions in the managerial state and trace the emergence of new dilemmas in the provision of public services. They show that these problems are connected to the recurring difficulties in defining `the public' that receives these services. In partic (view table of contents)

Product Description: 'Janet Newman's 'Modernizing Governance' provides a comprehensive and thorough critique of contemporary public sector reforms. The book combines an impressive synthesis of theoretical perspectives with a deep understanding of the practice of public policy making and management...read more (view table of contents, read Amazon.com's description)

Product Description: Faced with budget problems and an aging population, European governments in recent years have begun reconsidering the structure and extent of the welfare state. Guarantees and directives have given way to responsibilities and choice...read more

Public participation is central to a wide range of current public policies - not only in the UK, but elsewhere in the developed and the developing world. There are substantial aspirations for what enhanced participation can achieve. This book offers a critical examination of both the discourse and practice of participation in order to understand the significance of this explosion in participatory forums, and the extent to which such practices represent a fundamental change in governance. Based on 17 case studies across a range of policy areas in two English cities, the authors address key issues such as: the way in which notions of the public are constructed; the motivation of participants; how the interests and identities of officials and citizens are negotiated within forums; and the ways in which institutions enable and constrain the development of participation initiatives. Much of the literature on public participation is highly normative. This book draws from detailed empirical work, theories of governance, of deliberative democracy and social movements to offer a nuanced account of the dynamics of participation and to suggest why experiences of this can be frustrating as well as transformative. This book will be essential reading for students of public and social policy and offers important insights for those directly engaged in developing participation initiatives across the public sector

Product Description: Remaking governance focuses on the dynamics of change as new strategies - active citizenship, public participation, partnership working, consumerism - encounter existing institutions. It explores different sites and practices of governing, from the remaking of Europe to the increasing focus on 'community' and 'personhood' in governing social life...read more

Product Description: This book rethinks the public, public communication and public action in a globalising and mediated world. It develops novel theoretical perspectives for investigating the formation of publics, focusing on four overlapping processes: claiming publics; personalising publics; mediating publics; and becoming public...read more

Product Description: "Social justice is a highly contested term, with all political parties now claiming it for their own. Some clarity about the value base of social justice and what it means in practice is therefore essential to make sense of these claims...read more

Product Description: This book highlights the way in which contemporary forms of governance, policy and politics have been reframed by women "working the spaces of power". It shows how links between activism and work have generated innovations that have since become "common sense" forms of policy and practice...read more