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Product Description: In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “productive”, but it is far less clear what this exactly means...read more

Hardcover:

9783319059747 | Springer Verlag, August 26, 2014, cover price $79.99 | About this edition: In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “productive”, but it is far less clear what this exactly means.

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