Product Description: A major update of "The Customer Service Pocketbook" has taken place, involving extensive re-writing and the inclusion of new graphics throughout, resulting in publication of this, the 2nd edition. A key title in the Pocketbook Series, the book is for everyone who contributes, directly or indirectly, to giving the customer good service...read more

For almost forty years, Fr. Sean McManus has been at the heart of the Irish-American campaign against injustice in Northern Ireland. He founded the Irish National Caucus, the driving force that would diminish Britain's influence with the U.S. government. He successfully lobbied for Congressional action to stop the sale of U.S. weapons to the Royal Ulster Constabulary, and made the MacBride Principles on fair employment a reality. McManus chronicles the events and social context that influenced him, growing up in a parish divided by the Border, and in an Irish Catholic family. He gives thoughtful insights into seminary life in the 1960s, and how his faith, theology, and philosophy of non-violence developed. This is his account of how he mainstreamed Northern Ireland on Capitol Hill. ""The man who has been helping to craft the agenda for Irish America over the past 30 years has written a compelling inside view of the pursuit of peace and justice for Ireland.""-Irish Voice ""If there's one fault in this riveting and eminently readable book, it is that too much of Fr. McManus's story remains untold.""-Irish Echo, Aug. 3, 2011

Product Description: This updated Holy Land Edition (2014) expands on the Irish edition (2011), the American Edition (2012) and brings the story totally current. It continues the compelling narrative of Fr. Mc Manus’ long struggle for justice in Ireland...read more

Social networks enable anyone with a computer and Internetconnection to stay in touch with friends and family across theglobe, and rediscover old acquaintances.  Social Networkingfor the Older and Wiser starts with the basics of socialnetworks, before moving onto intermediate topics, all whilsthighlighting ways to protect your privacy and keep your detailssecure. The book is packed with step-by-step instructions on how to useFacebook, Twitter, Friends Reunited, Saga Zone, and other socialnetworks to:Create an account on your chosen social networkReconnect and stay-in-touch with old friendsFind others who share your interests and hobbiesShare messages and photosCreate your own social groups and clubs onlineSo what are you waiting for?  Join in on the socialnetworking phenomenon that is sweeping the globe!