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Sue Kernaghan has written 2 work(s)
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Paperback:
9780804142830 | 4th edition (Fodors Travel Pubns, March 10, 2015), cover price $19.99
Paperback:
9781852521097 | New edition (Management Books 2000 Ltd, April 1, 1993), cover price $20.05 | About this edition: Aimed at any company seeking to develop or maintain an effective customer care programme, this text provides a framework for building customer responsiveness into the day-to-day routines of business, while drawing on the experiences, both positive and negative, of a wide range of companies.
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