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Uday Karmarkar has written 3 work(s)
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Paperback:
9780387342146 | Springer Verlag, June 18, 2007, cover price $149.00
Product Description: This is the third of a series of research volume of papers from the Business and Information Technologies global research network. The group includes 20 partners from 16 countries, who conduct studies on the impact of new information and communication technologies on business practice, industry structure, and economic change...read more
Hardcover:
9789814390873 | World Scientific Pub Co Inc, July 1, 2012, cover price $98.00 | About this edition: This is the third of a series of research volume of papers from the Business and Information Technologies global research network.
Product Description: This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and 'industrializing' the customers' role to combine efficiency and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service, with the crucial role of 'operationalizing' the customers' experience; and fourth, the adoption of new technologies and the appropriate transfer of manufacturing managerial practices through service industrialization...read more
Hardcover:
9783319042886 | Springer Verlag, June 16, 2014, cover price $129.00 | About this edition: This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world.
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