Product Description: A cualquier empresa le gustaria ser reconocida por su excelente calidad de servicio de atencion al cliente, sin embargo la mayoria de los clientes consideran que el servicios que reciben es, en el mejor de los casos, aceptable. Las mejores empresas son las que entienden que el servicio al cliente es esencial para tener un negocio boyante...read more

Is email taking over your life? Meet Harold, an HR director so overwhelmed by email he feels like a hamster on a wheel. Just in time, Harold meets a coach who shifts his focus from time management to a simple yet surprising new way to manage email.The coach helps Harold conquer email overload, write incredibly effective messages, and get organized forever. Suddenly, Harold can find every file in a flash! Harold saves 15 days a year, reclaims his life, and propels his career to new heights.The Hamster Revolution is packed with surprising strategies and powerful tech tips. It includes a landmark case study that shows how 2,000 Capital One associates each saved over two weeks a year. Now in its tenth printing, this best-seller is a must read for every busy professional.

Product Description: Written in parable form, The Hamster Revolution tells the story of Harold, an HR Director who has fallen victim to the dreaded clutches of info-glut. Paralyzed by a deluge of electronic data and e-mail, his days fill with repetitive and fruitless action...read more