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John A. Goodman has written 2 work(s)
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Customer Experience 3.0: High-profit Strategies in the Age of Techno Service
cover image for 9780814433881
By John A. Goodman
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Hardcover:

9780814433881 | Amacom Books, August 12, 2014, cover price $24.95

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
cover image for 9780814413333
Product Description: The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line...read more
By John A. Goodman
See complete details on each edition (1 edition listed)

Hardcover:

9780814413333 | 1 edition (Amacom Books, May 13, 2009), cover price $24.95 | About this edition: The success of any organization depends on high-quality customer service.

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