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Product Description: The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line...read more

Hardcover:

9780814413333 | 1 edition (Amacom Books, May 13, 2009), cover price $24.95 | About this edition: The success of any organization depends on high-quality customer service.

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