Product Description: Most conversations to get things done at work are of one of four types-initiative conversations, conversations for understanding, performance conversations, or conversations for closure-but they are often done poorly or misused. This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively...read more

Product Description: Are you sick of counting the hours until retirement—or vacation—or Friday? If this sounds oddly familiar, and you want—or need—more control over your work life, then ask yourself the following questions: Do you want better performance reviews, better job assignments, and bigger raises? Have you just been promoted and you need to improve your on-time performance? Have you just been promoted and you are now managing other people? Do you want to start successfully delivering everything you are supposed to deliver, and do it on time and under budget? In this clear, concise guide, coauthors Jeffrey and Laurie Ford explain how to achieve outstanding work performance...read more