Product Description: Hay personas que parecen estar preparadas de forma natural para ser buenos conservadores, pero la mayoría de la gente tiene que enfrentarse continuamente a situaciones en las que no sabe bien cómo desenvolverse y salir airoso: una entrevista de trabajo, una fiesta en la que no se conoce a casi nadie o un simple viaje en as...read more

Makes recommendations for managing communication in business, from giving a negative performance appraisal to submitting a complaint to a service provider, in a guide that features strategies for tailoring discussions for a given audience and overcoming fear.

Do you spend an abnormal amount of time hiding out in the bathroom or hanging out at the buffet table at social gatherings? Does the thought of striking up a conversation with a stranger make your stomach do flip-flops? Do you sit nervously through job interviews waiting for the other person to speak? Are you a "Nervous Ned" (or "Nervous Nellie") when it comes to networking? Then it's time you mastered The FINE Art of Small Talk. With practical advice and conversation "cheat sheets," The FINE Art of Small Talk will help you learn to feel more comfortable in any type of social situation, from lunch with the boss to an association event to a cocktail party where you don't know a soul. The Fine Art of Small Talk teaches you to: Start a conversation even when you think you have nothing to say Avoid foot-in-mouth disease Stable your shaky knees and dry your sweaty palms Prevent pregnant pauses and awkward silences Adopt listening skills that will make you a better conversationalist Approach social functions with confidence Feel more at ease at parties, meetings, job interviews, and trade shows Turn every conversation into an opportunity for success

A renowned communications expert shares tips, techniques, and strategies to help anyone develop the fine art of conversation in any type of social situation, from a business lunch to cocktail party, with advice on how to start a conversation, prevent awkward silences, adopt listening skills, and use a conversation to promote one's own personal or professional success. 35,000 first printing.