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Renee Evenson has written 7 work(s)
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Cover for 9780814432983 Cover for 9780814420324 Cover for 9780814417157 Cover for 9780814472903 Cover for 9780814474549 Cover for 9781890181017 Cover for 9781890181000
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Product Description: Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant--there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success...read more

Paperback:

9780814432983 | Amacom Books, October 15, 2013, cover price $10.95 | About this edition: Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant--there's no end to the personality challenges that impede workplace relationships.

cover image for 9780814420324
Product Description: Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction...read more

Paperback:

9780814420324 | Amacom Books, September 12, 2012, cover price $15.00 | About this edition: Let's face it, dealing with customers isn't easy.

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Product Description: Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role...read more

Paperback:

9780814472903 | Amacom Books, September 2, 2005, cover price $21.95 | About this edition: Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101".

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Product Description: Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed...read more

Paperback:

9780814474549 | Amacom Books, September 12, 2007, cover price $17.95 | About this edition: Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back.

cover image for 9781890181017
Product Description: Contains Golden and Platinum Rule philosophies to help build a committed, loyal, and creative team. This is a must handbook for anyone who manages customer service employees.

Paperback:

9781890181017 | Bulls Eye Pub, March 1, 1997, cover price $19.95 | About this edition: Contains Golden and Platinum Rule philosophies to help build a committed, loyal, and creative team.

cover image for 9781890181000
Product Description: Book by Evenson, Renee

Paperback:

9781890181000 | Bulls Eye Pub, March 1, 1997, cover price $12.95 | About this edition: Book by Evenson, Renee

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