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Product Description: In a quest to maintain market position and improve profits in today's fast-paced, competitive market place, organizations need to become more and more customer driven. A customer-driven organization maintains a base of loyal customers by recognizing that customer service and product quality are fundamental to maintaining a competitive advantage...read more

Paperback:

9781910649541 | Lid Pub Inc, November 1, 2016, cover price $19.95 | About this edition: In a quest to maintain market position and improve profits in today's fast-paced, competitive market place, organizations need to become more and more customer driven.

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