Product Description: As we move further into the 21st century, the business world is becoming even more global and ever-changing. New markets are continually emerging, the American economy is becoming more dominated by service businesses, and quality is the initiative of many firms...read more

Product Description: This COMPLETE textbook includes not only the paperback copy textbook new, but also contains the Online Edition. This is a completely interactive study guide with quizzing functionality that reports to the instructor. This text also has animated figures and graphs that bring the print graphic to life for deeper understanding...read more

Product Description: In the 21st century, managers will play a crucial role in operating organizations of every conceivable size, in every industry classification, and in many geographical locations. As teachers of management, Duening and Ivancevich have learned along with their students that managerial concepts that fit so well in one setting are often misaligned in other settings...read more

Product Description: Management: Skills, Application, Practice, and Development provides students with the core skills they need to manage and lead in business, presented in realistic models and cases. Opportunities for debate, discussion, problem-solving, and analysis are all built into the text, which aims to give students with little or some experience a window into the world of management and the kinds of situations they will face as they continue in business...read more

Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. * Discusses both the how and why of business process outsourcing with a straightforward "how to" approach. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.

Product Description: By promising same-day delivery and delighting customers, "thinking big" Mack turned an ordinary business into an all-American success story. At the same time, he earned a reputation as a consummate promoter, a civic contributor, and a devoted philanthropist...read more (view table of contents, read Amazon.com's description)