Product Description: The numbers of workers employed on a temporary basis has grown massively over the last few decades. The benefits to firms of hiring workers on a temporary basis are clear and generally can be reduced to their cheaper short term cost...read more

Product Description: Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere...read more