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Cover for 9780538740289 Cover for 9780538449243 Cover for 9780538449328 Cover for 9780538440189 Cover for 9780538432207 Cover for 9780538698436 Cover for 9780538698399 Cover for 9780538431262 Cover for 9780538698368 Cover for 9780538698306 Cover for 9780538698450 Cover for 9780538690188 Cover for 9780538690263 Cover for 9780538690249 Cover for 9780538690201 Cover for 9780538690140 Cover for 9780538690164 Cover for 9780538690225
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Product Description: The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver business content using a modular format. Instructors can create their own business courses by combining several Learner Guides in the Series to form one-semester or two-semester courses...read more

Paperback:

9780538740289, titled "21st Century Business Customer Service: Customer Service" | 2 student edition (South-Western Pub, January 15, 2010), cover price $43.95 | About this edition: The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver business content using a modular format.

cover image for 9780538449243
Product Description: Workplace skills are filtering into most areas of business education, taught as part of the course. Quick Skills iMPACT Interactive CD (site license) is a NEW interactive electronic tool built from 5 of the best-selling Quick Skills student Learner Guides...read more

Hardcover:

9780538449243, titled "Quick Skills: iMACT Interactive Text" | Cdr edition (South-Western Pub, March 27, 2009), cover price $926.95 | About this edition: Workplace skills are filtering into most areas of business education, taught as part of the course.

cover image for 9780538449328
Product Description: Workplace skills are filtering into most areas of business education, taught as part of the course. Quick Skills iMPACT Interactive CD (site license) is a NEW interactive electronic tool built from 5 of the best-selling Quick Skills student Learner Guides...read more

Hardcover:

9780538449328 | 1 cdr edition (South-Western Pub, March 25, 2009), cover price $57.95 | About this edition: Workplace skills are filtering into most areas of business education, taught as part of the course.

cover image for 9780538440189
Product Description: Get prepared for the National Retail Federation (NRF) Foundation's National Professional Certification in Customer Service! Retail Readiness is an online and/or print-based certification prep program. The comprehensive online prep course covers retail, customer service, and selling...read more

Paperback:

9780538440189 | South-Western Pub, December 28, 2004, cover price $92.95 | About this edition: Get prepared for the National Retail Federation (NRF) Foundation's National Professional Certification in Customer Service!

cover image for 9780538432207
Product Description: This skill-focused book is designed for quick professional skill development. Workplace Politics and Personalities provides the reader with solid information on working with others as well as on handling corporate change.Other topics discussed include politically correct behaviors, key performance and how workplace politics affects one's career...read more

Paperback:

9780538432207 | South-Western Pub, September 1, 2001, cover price $24.95 | About this edition: This skill-focused book is designed for quick professional skill development.

Product Description: This VHS video is 50 minutes long and can be used to introduce chapters or to enhance topics covered. Video clips include real-life scenarios on the importance of customer service, ways to interact with the customer, ways to handle difficult situations, and more...read more

Hardcover:

9780538431293 | Vhs edition (South-Western Pub, May 1, 2001), cover price $341.95 | About this edition: This VHS video is 50 minutes long and can be used to introduce chapters or to enhance topics covered.

Paperback:

9789990071528 | Thomson Learning College, May 1, 2001, cover price $0.02

cover image for 9780538698436
Product Description: This book enhances the reader's opportunity for career success by targeting fundamental skills.Embracing Diversity will provide foundations for working effectively in a global environment. Covering areas such as cultural roadblocks and conflicts, communicating around the world and legal /ethical issues, this is the perfect reference for the experienced professional, those re-entering the workforce and those beginning their careers...read more
By Career Solutions Training Group (corporate author)

Paperback:

9780538698436 | South-Western Pub, November 16, 2000, cover price $310.95 | About this edition: This book enhances the reader's opportunity for career success by targeting fundamental skills.

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Paperback:

9780538698399 | South-Western Pub, November 1, 2000, cover price $30.95

cover image for 9780538431262
Product Description: Business 2000: Customer Service is a new way to introduce customer service skills. With information on the importance of customer service, understanding and satisfying the customer's needs, and ways to interact with the customer, the sleek 4-color design holds the user's attention...read more (view table of contents, read Amazon.com's description)
By Career Solutions Training Group (corporate author) and Beverly Rokes (editor)

Paperback:

9780538431262 | South-Western Pub, May 1, 2001, cover price $50.95 | About this edition: Business 2000: Customer Service is a new way to introduce customer service skills.
9780538698375 | Ppk edition (South-Western Pub, October 20, 2000), cover price $310.95 | also contains Customer Service | About this edition: This book enhances the reader's opportunity for career success by targeting fundamental skills.

Product Description: This book enhances the reader's opportunity for career success by targeting fundamental skills.Customer Service will provide foundations for effectively working with others. Covering areas such as forming good relationships, soothing unhappy customers and using the telephone as a customer service tool, this is the perfect reference for the experienced professional, those re-entering the workforce and those beginning their careers...read more

Paperback:

9780538698375 | Ppk edition (South-Western Pub, October 20, 2000), cover price $310.95 | also contains Customer Service | About this edition: This book enhances the reader's opportunity for career success by targeting fundamental skills.
9780538698368 | South-Western Pub, October 1, 2000, cover price $30.95 | About this edition: This book enhances the reader's opportunity for career success by targeting fundamental skills.

This skill-focused book is designed for quick professional skill development in the area of teamwork.Covering such topics as the nature of teamwork, techniques for effective listening and speaking and developing trust among your teammates, this quick brush up tool is perfect for the experienced professional, those re-entering the workforce and those beginning their careers.
By Career Solutions Training Group (corporate author)

Paperback:

9780538698313 | South-Western Pub, October 4, 2000, cover price $310.95
9780538698306 | South-Western Pub, October 1, 2000, cover price $28.95 | About this edition: This skill-focused book is designed for quick professional skill development in the area of teamwork.

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Product Description: This book enhances the reader's opportunity for career success by targeting fundamental skills. How to Find and Apply For a Job is the perfect reference users will refer to time and time again. Covering topics such as the "can't miss" resume, clinching success in an interview and how to positively handle rejection, this guide will thoroughly and quickly provide the foundations for success today and in to the future...read more (view table of contents, read Amazon.com's description)

Paperback:

9780538698450 | South-Western Pub, October 1, 2000, cover price $30.95 | About this edition: This book enhances the reader's opportunity for career success by targeting fundamental skills.

By Career Solutions Training Group (corporate author)

Paperback:

9780766864894 | 1 pck edition (Delmar Pub, June 1, 2000), cover price $67.95

cover image for 9780538690188
Product Description: This text enhances the reader's opportunity for career success by targeting fundamental skills. With a completion time of 8 + hours, Workplace Writing will provide the foundation for clear and concise documents. (view table of contents, read Amazon.com's description)

Paperback:

9780538690188 | South-Western Pub, January 1, 2000, cover price $30.95 | About this edition: This text enhances the reader's opportunity for career success by targeting fundamental skills.

By Career Solutions Training Group (corporate author)

Paperback:

9780538690218 | South-Western Pub, January 25, 2000, cover price $270.95

cover image for 9780538690263
Product Description: This book enhances the opportunity for career success by targeting fundamental skills needed in today's workplace. Covering topics such as changing a bad attitude, building relationships, and seeing oneself as others see them, Attitude and Self-Esteem will provide the basis to feeling confident in both attitude and self- presentation...read more (view table of contents, read Amazon.com's description)

Paperback:

9780538690263 | South-Western Pub, January 1, 2000, cover price $29.95 | About this edition: This book enhances the opportunity for career success by targeting fundamental skills needed in today's workplace.

cover image for 9780538690249
Product Description: This book enhances the opportunity for career success by targeting fundamental skills needed in today's workplace.Covering topics such as thinking outside the box, team decision making and creating positive change in the workplace, Decision Making and Problem Solving will build upon the user's basic knowledge allowing them to feel more confident in this area...read more (view table of contents, read Amazon.com's description)

Paperback:

9780538690249 | South-Western Pub, January 1, 2000, cover price $30.95 | About this edition: This book enhances the opportunity for career success by targeting fundamental skills needed in today's workplace.

cover image for 9780538690201
Product Description: This text targets the fundamental skill of Listening. With a completion time of 8 + hours, Listening will provide the necessary skills needed in today's workplace. (view table of contents, read Amazon.com's description)

Paperback:

9780538690201 | South-Western Pub, January 1, 2000, cover price $25.95 | About this edition: This text targets the fundamental skill of Listening.

This text targets the fundamental skill of Speaking and Presenting that enhances the reader's opportunity for career success.
By Career Solutions Training Group (corporate author)

Paperback:

9780538690157, titled "Speaking & Presenting" | South-Western Pub, December 3, 1999, cover price $310.95
9780538690140 | South-Western Pub, December 1, 1999, cover price $28.95 | About this edition: This text targets the fundamental skill of Speaking and Presenting that enhances the reader's opportunity for career success.

cover image for 9780538690164
Product Description: This skill-focused book is designed for quick professional skill development in the area of workplace reading.In a short amount of time, users will improve their reading retention from important workplace documents. Covering materials such as letters, memos, the Internet, and reports, this is the perfect brush up for the experienced professional, those re-entering the workforce and those beginning their careers...read more (view table of contents, read Amazon.com's description)

Paperback:

9780538690164 | South-Western Pub, December 1, 1999, cover price $24.95 | About this edition: This skill-focused book is designed for quick professional skill development in the area of workplace reading.

Product Description: This newly expanded workplace communication series contains 20 8-page newsletter-style Rbulletins.S

Hardcover:

9780538658485 | South-Western Pub, May 1, 1996, cover price $31.95 | About this edition: This newly expanded workplace communication series contains 20 8-page newsletter-style Rbulletins.

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