Product Description: The Leader’s Guide to Coaching & Mentoring is a highly practical handbook that helps managers get the most out of their people. It includes grounded advice on the practicalities of both coaching and mentoring – such as how to structure a session – as well as core content on:   ·    The skills required for coaching and mentoring,  including listening, questioning, observing body language, challenging and affirming ·    The established processes for coaching and mentoring, such as GROW, relational coaching, reverse mentoring and solution-focused coaching ·    The scenarios in which coaching and mentoring skills are particularly appropriate, for example, coaching under-performers, coaching star performers and coaching for career development   There is also a handy section on the 10 pitfalls to avoid when coaching or mentoring...read more

Product Description: The ability to influence and communicate effectively with both colleagues and external partners is a crucial skill. This book is about the ability to influence people. Built around the authors' useful model, it will help you review and reflect upon how you perform as an influencer; and discuss and review skills, styles, approaches and techniques...read more