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Jeanne Bliss has written 3 work(s)
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Cover for 9781119047605 Cover for 9781591842958 Cover for 9781591844419 Cover for 9780787980948
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Product Description: A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world...read more

Hardcover:

9781119047605 | Rev exp edition (Jossey-Bass Inc Pub, June 15, 2015), cover price $28.00 | About this edition: A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.

cover image for 9781591844419
Product Description: "I highly recommend reading this book!" -Tony Hsieh, CEO, Zappos.com Lots of businesses are respected, but only an elite few have passionate, loyal, vocal fans. The kind of customers who not only come back time and time again, but rave to friends, family, and even strangers...read more

Hardcover:

9781591842958 | Portfolio, October 15, 2009, cover price $22.95 | About this edition: Hundreds of businesses have customers who admire them, but only an elite few have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen.

Paperback:

9781591844419 | Reprint edition (Portfolio, October 25, 2011), cover price $15.00 | About this edition: "I highly recommend reading this book!

Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Different divisions and departments in corporations can fail to communicate and act as a team—they create silos instead of a superior customer experience. Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships. This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience. The author includes diagnostics to determine if a company’s core strengths, metrics, and systems improve or harm customer relationships. With all these tools, leaders can address the organizational challenges they face with an exhaustive review of the Chief Customer Officer role and an evaluation to determine the right solution for their culture and company.

Hardcover:

9780787980948 | Jossey-Bass Inc Pub, March 31, 2006, cover price $27.95 | About this edition: Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle.

Miscellaneous:

9780787984946 | Jossey-Bass Inc Pub, June 23, 2006, cover price $27.95

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